Kiera Joyce
Sydney
Summary
Versatile and dedicated professional with experience across various customer-facing roles, including hospitality, admin and childcare. Excelled in enhancing customer satisfaction and streamlining service delivery through exceptional communication and teamwork. Demonstrated proficiency in handling transactions and resolving customer issues, contributing significantly to workplace efficiency and positive client relations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
CN Accounting
02.2022 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Nursery Nurse
Honeybear Nursery
11.2019 - 12.2022
- Encouraged socialization among peers by promoting sharing, cooperation, and empathy during group activities.
- Implemented creative ways to teach basic numeracy skills using counting games, puzzles, number songs, and manipulatives like blocks or counters.
- Contributed to the improvement of the nursery''s overall quality rating through consistent adherence to policies and procedures.
- Collaborated with colleagues to develop comprehensive lesson plans that catered to diverse learning needs within the classroom.
- Developed fine motor skills in young children through hands-on activities.
- Built strong relationships with families through open communication channels, addressing concerns promptly and professionally.
Airport Passenger Service Agent
Swissport
04.2019 - 10.2019
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
- Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
- Cultivated a friendly atmosphere at the gates, greeting passengers warmly upon arrival and departure.
- Collaborated closely with team members to achieve excellence in overall airport operations.
- Maintained a calm and professional demeanor during high-stress situations, effectively addressing passenger concerns.
Waitress/ Barmaid
Flying Horse Pub
04.2017 - 04.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked guests' identification before serving alcoholic beverages.
Education
GCSE - Maths, English, Science, Religion, Art
St James Catholic High School
Manchester, UK06.2015
Skills
- Customer service skills
- Waitressing duties
- Barmaid duties
- Handling cash and card transactions
- Teamwork
- Punctual
- Answering phone calls
- Dealing with upset customers
- General cleaning duties
Certification
RSA
Timeline
Receptionist
CN Accounting
02.2022 - 10.2024
Nursery Nurse
Honeybear Nursery
11.2019 - 12.2022
Airport Passenger Service Agent
Swissport
04.2019 - 10.2019
Waitress/ Barmaid
Flying Horse Pub
04.2017 - 04.2019
GCSE - Maths, English, Science, Religion, Art
St James Catholic High School
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