Kiera MacCarthy
Camberwell,VIC
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Fine Dining Supervisor
Mitre Tavern Steakhouse
02.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Restaurant Manager
Primal Bar and Grill
03.2021 - 02.2022
- Supervision of restaurant staff
- Till reconciliation, banking and cash management
- Appraisals and performance reviews of staff
- Managing cost of sales and cost of labour
- Nominee for liquor licence
- Reviewing product lines and liaising with suppliers
- Assisting in the development of marketing strategy and business promotion
- Conflict management with staff and customers
- Discounting authority on food and beverage lines
- Delivery services
- Payroll and account management
Restaurant Manager
Hog’s Australia (Formerly Hog’s Breath Café)
08.2019 - 03.2021
- Supervision of restaurant staff
- Till reconciliation, banking and cash management
- Appraisals and performance reviews of staff
- Managing cost of sales and cost of labour
- Reviewing product lines and liaising with suppliers
- Assisting in the development of marketing strategy and business promotion
- Conflict management with staff and customers
- Discounting authority on food and beverage lines
- Delivery services
- Payroll and account management
Food & Beverage Server
Hog’s Australia (Formerly Hog’s Breath Café)
01.2014 - 08.2019
- Provided exceptional customer service
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Volunteer
Tiwi Island Regional Council
01.2017 - 01.2017
- Working in administration, the creche, and setting up the Tiwi Island gymnasium for sport & recreation.
Education
Bachelor of Nursing - Nursing
Australian Catholic University
Melbourne, VIC12.2024
Tertiary Enabling Program -
Charles Darwin University
Darwin, NT06.2021
Skills
- Strong interpersonal skills
- Ability to manage conflict and negotiate effectively
- Ability to manage time and prioritize effectively
- Strong organizational skills
- Ability to work well with others in a team environment
- High level of motivation
- Great literacy and numeracy skills
- Ability to use Word, Excel, MYOB, and other IT skills
Certification
- Responsible Service of Alcohol Certificate
- Current Police Check
- Victorian Drivers Licence
- Current First Aid and CPR
- Working with Children's Card
References
- Charisse Navarro, General Manager, Primal Bar and Grill, 0403879481
- Maeve Daly, Previous Restaurant Manager, Mitre Tavern Steakhouse, 0421333571
Timeline
Fine Dining Supervisor
Mitre Tavern Steakhouse
02.2022 - Current
Restaurant Manager
Primal Bar and Grill
03.2021 - 02.2022
Restaurant Manager
Hog’s Australia (Formerly Hog’s Breath Café)
08.2019 - 03.2021
Volunteer
Tiwi Island Regional Council
01.2017 - 01.2017
Food & Beverage Server
Hog’s Australia (Formerly Hog’s Breath Café)
01.2014 - 08.2019
Bachelor of Nursing - Nursing
Australian Catholic University
Tertiary Enabling Program -
Charles Darwin University
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