KIERA MAYOH
Davistown
Summary
PROFESSIONAL SUMMARY
A dynamic and versatile professional with over 20 years’ experience spanning customer service, marketing, social media, design, fashion, and executive support. Recognised for delivering exceptional client experiences through a thoughtful, detail-oriented, and highly personable approach.
Combines strong creative insight with commercial awareness, bringing experience in marketing coordination, social media management, and the design, development, and maintenance of websites and databases. Confident in translating ideas into polished, client-ready outcomes that align with brand and business objectives.
An articulate communicator with a refined telephone manner, skilled in building meaningful relationships with clients and stakeholders at all levels. Known for actively listening, asking the right questions, and ensuring clear, effective communication across all touchpoints.
A natural problem solver who approaches challenges with structure and initiative, working both independently and collaboratively to deliver efficient, high-quality solutions. Thrives in fast-paced environments, balancing multiple priorities with strong organisational skills and a calm, professional presence.
A supportive and engaged team player who enjoys sharing knowledge, fostering collaboration, and contributing to a positive, high-performing team culture
Overview
21
21
years of professional experience
6020
6020
years of post-secondary education
Work History
Senior Customer Service Specialist
Natalie Marie Jewellery
Avalon Beach
06.2023 - Current
- Strategic Brand Ambassador: Elevate the NMJ brand by guiding clients through our philosophy, services, and products, creating memorable experiences across every stage of their journey.
- Client Relationship Leader: Foster trust and satisfaction by proactively managing enquiries, bespoke requests, and communications—ensuring clients feel valued before they even ask.
- Customisation & Production Liaison: Partner with Production to seamlessly translate bespoke client requests into precise, achievable outcomes, blending creativity with operational excellence.
- Bespoke Opportunity Specialist: Qualify and manage high-value leads and appointment requests, ensuring optimal alignment with client needs and smooth handovers across teams.
- Communication & Workflow Strategist: Oversee shared inboxes, delegate tasks efficiently, and maintain a 12-hour response standard, guaranteeing professionalism and timely service.
- Operational Excellence Partner: Provide flexible support across Dispatch and Showroom functions, ensuring smooth order processing, on-time deliveries, and a consistently elevated client experience.
- Continuous Improvement Advocate: Adapt quickly to evolving systems and processes, driving efficiency, team collaboration, and superior client outcomes.
Operations Coordinator
State of Escape
Balgowlah
06.2022 - 06.2023
- Directed and optimised all warehouse inventory operations, ensuring seamless management of incoming and outgoing goods while maintaining accurate stock records.
- Partnered with Sales and Production teams to proactively manage inventory levels, guaranteeing product availability and timely order fulfilment.
- Oversaw the full order-to-delivery cycle, ensuring customer orders were fulfilled efficiently and on schedule.
- Managed logistics operations across internal teams and external partners, including 4PL providers and major carriers such as DHL, Startrack, and TNT, ensuring smooth supply chain execution.
- Supported key international accounts by coordinating order processing, production schedules, inventory status, and shipping timelines, consistently meeting client expectations.
- Administered all international shipping documentation and compliance requirements for wholesale and distributor orders.
- Developed and implemented best practices in freight management, packaging, and operational workflows to drive efficiency and cost-effectiveness.
- Monitored and reported on inventory, order fulfilment, and logistics performance through detailed weekly, monthly, quarterly, and annual reporting.
- Managed e-commerce inventory replenishment to maintain optimal stock levels and support business growth.
Global Wholesale Operations Coordinator
Camilla
Alexandra
02.2015 - 11.2018
- Played a key role in shaping seasonal and strategic direction by delivering insightful performance analysis to inform product, buying, and marketing decisions.
- Acted as a central operational support across the Wholesale function, combining analytical thinking with systems expertise to drive efficiency and accuracy.
- Fostered strong cross-functional collaboration, ensuring seamless communication and alignment across multiple business “tribes.”
- Maintained and optimised internal systems and data processes, upholding a high standard of accuracy, organisation, and operational excellence.
- Orchestrated end-to-end distribution and logistics within Camilla Villa, ensuring a smooth and timely flow of product across global channels.
- Championed the continuous improvement of wholesale operations, proactively identifying opportunities to streamline processes and enhance performance.
- Contributed to weekly Wholesale meetings with meaningful updates, insights, and solutions-focused thinking.
- Provided high-level support to the Channel Director, Regional Sales Team, and Global Sales Operations Manager, assisting in both daily operations and strategic initiatives.
- Cultivated strong, professional relationships across the Camilla community, embodying brand values and contributing to a collaborative, high-performing culture.
Studio manager /Marketing and Social Media Coordinator
Hypoxi Dee Why
Dee Why
01.2012 - 03.2014
- Drove achievement of daily and monthly revenue targets and KPIs, implementing strategic sales initiatives to optimise performance and profitability.
- Led targeted lead generation and outreach strategies to increase HYPOXI membership acquisition and strengthen brand positioning within the market.
- Oversaw client onboarding processes, ensuring delivery of a premium experience through tailored program design aligned with individual health and weight loss objectives.
- Built and maintained high-value client relationships, fostering loyalty, retention, and long-term engagement across the client lifecycle.
- Monitored and evaluated client progress through data-driven insights, providing coaching and strategic guidance to maximise outcomes and client satisfaction.
- Supported studio growth and commercial success by collaborating with the Studio Manager on client acquisition, retention strategies, and operational efficiencies.
- Mentored and motivated clients through a results-driven approach, reinforcing accountability and a high-performance culture within the studio environment.
Senior Executive Assistant
Servcorp Serviced and Virtual Offices
North Sydney
04.2008 - 08.2012
- Optimised and restructured document control and proofreading systems, improving accuracy, consistency, and executive-level communication standards.
- Partnered with Operations and Human Resources to develop and implement comprehensive policy and procedure frameworks aligned with organisational objectives.
- Prepared high-level reports, executive correspondence, and coordinated complex domestic and international travel itineraries.
- Managed highly confidential records, sensitive documentation, and executive reporting with absolute discretion and integrity.
- Oversaw end-to-end processing of monthly expense reports, ensuring accuracy, compliance, and timely submission.
- Delivered dedicated support to the General Manager, managing a dynamic calendar, prioritising appointments, and coordinating complex schedules.
- Directed day-to-day administrative operations, ensuring seamless workflow and operational efficiency across the office.
- Coordinated and facilitated executive meetings, including agenda preparation, minute-taking, and follow-up actions.
- Led the planning and execution of high-profile corporate events, ensuring flawless delivery and stakeholder satisfaction.
- Designed and delivered impactful executive presentations and board-level materials using advanced PowerPoint and multimedia tools.
- Recognised for maintaining the highest level of confidentiality and successfully managing sensitive and complex information.
- Enhanced executive productivity by proactively anticipating needs, managing competing priorities, and streamlining administrative processes.
- Implemented and refined office systems and procedures to improve efficiency, organisation, and overall business performance.
- Acted as a key point of contact, managing and prioritising communications, correspondence, and stakeholder engagement on behalf of the executive team.
Property Manager/ Receptionist
The Novak Agency/ Ray White
Dee Why
11.2004 - 03.2010
- Managed end-to-end relationships with property owners and tenants, overseeing leasing processes, tenancy agreements and ongoing property performance.
- Coordinated property listings across online and print platforms, ensuring high-quality marketing to maximise exposure and enquiry levels.
- Proactively generated new business opportunities through lead generation and client relationship management, contributing to portfolio growth.
- Arranged and monitored property maintenance and repairs, liaising with contractors to ensure timely, cost-effective and high-standard outcomes.
- Acted as the primary point of contact for tenants, handling rental payments, maintenance requests and general enquiries with professionalism and efficiency.
- Provided informed guidance to landlords and prospective clients on property values, rental yields and current market conditions.
- Prepared, processed and maintained lease agreements and supporting documentation in line with compliance and regulatory requirements.
- Supported clients with access to insurance and financial services, facilitating a seamless property management experience.
- Delivered exceptional customer service within a high-volume environment, balancing multiple administrative and client-facing responsibilities.
- Effectively managed difficult situations by resolving complaints, de-escalating issues and maintaining strong client relationships.
- Performed front desk reception duties, serving as the first point of contact for all visitors and incoming calls, ensuring a professional and welcoming experience.
- Operated a busy switchboard, directing enquiries efficiently while maintaining a high level of accuracy and responsiveness.
- Maintained and updated property management systems, ensuring accurate record-keeping across tenant, landlord and financial data.
- Led the organisation and optimisation of company databases and filing systems, improving operational efficiency and data accessibility.
- Streamlined administrative processes by transitioning manual systems into efficient digital workflows.
- Consistently recognised for attention to detail, reliability, strong communication skills and a collaborative team approach.
Education
Bachelor of Arts - Interior Design
Billy Blue
Sydney , NSW 03.2025 - 03.2026
Graphic Design -
CATC Design School
Sydney, NSW, Australia 03.2021 - 03.2023
Diploma - Events Management
TAFE
Sydney, NSWReal Estate Certificate - Real Estate
PTS Training Solutions
Sydney, NSW, AustraliaHigh School -
Monte Sant Angelo & Willoughby Girls High School
Sydney, NSW, AustraliaSkills
- Creativity & Design (drawing, sketching, Adobe, marketing concepts)
- Professional Communication & Customer Service
- Organisation & Administrative Expertise (expense reports, office management)
- Leadership & Team Collaboration
- Analytical & Reporting Skills (sales KPIs, management reports, market trends)
- Software Proficiency (Microsoft Office, Excel, PowerPoint, email, inventory systems)
- Creativity & Design (drawing, sketching, Adobe, marketing concepts)
- Professional Communication & Customer Service
- Organisation & Administrative Expertise (expense reports, office management)
- Leadership & Team Collaboration
- Analytical & Reporting Skills (sales KPIs, management reports, market trends)
- Software Proficiency (Microsoft Office, Excel, PowerPoint, email, inventory systems)
Passions & Pursuits
I am passionate about fashion and jewellery design, bringing creativity and style into everything I do, and equally inspired by home décor and interior design, where aesthetics meet functionality. The real estate industry fascinates me, as I enjoy exploring properties and architectural gems.
Health and wellbeing are central to my life—nutrition, fitness, yoga, and Pilates keep me balanced, energized, and focused. I value family and friends, and nothing brings me more joy than watching my four amazing children grow, learn, and achieve along the way.
I’m committed to continual learning and self-development, and I love embracing the outdoors, whether walking along the beach, swimming, or playing netball. Life is for fun, relaxation, travel, and discovering history, and I approach each day with curiosity, creativity, and joy.
References
References on request.
Timeline
Bachelor of Arts - Interior Design
Billy Blue
03.2025 - 03.2026
Senior Customer Service Specialist
Natalie Marie Jewellery
06.2023 - Current
Operations Coordinator
State of Escape
06.2022 - 06.2023
Graphic Design -
CATC Design School
03.2021 - 03.2023
Global Wholesale Operations Coordinator
Camilla
02.2015 - 11.2018
Studio manager /Marketing and Social Media Coordinator
Hypoxi Dee Why
01.2012 - 03.2014
Senior Executive Assistant
Servcorp Serviced and Virtual Offices
04.2008 - 08.2012
Property Manager/ Receptionist
The Novak Agency/ Ray White
11.2004 - 03.2010
Diploma - Events Management
TAFE
Real Estate Certificate - Real Estate
PTS Training Solutions
High School -
Monte Sant Angelo & Willoughby Girls High School