Kiera Nguyen
Melbourne,VIC
Summary
Strong work ethic, and the desire to work as part of a collaborative team. Intrinsic ability to use initiative to complete tasks proactively. A positive attitude and willingness to learn. Excellent verbal and written communication skills within a professional service corporate environment. Proficiency across the Microsoft Office suite. Over two years previous experience with 3+ star hotel systems and cashier role, office administration and coordinating tasks within a team; well-suited to thrive in fast-paced hospitality environments, enabling customers to anticipate needs and provide exceptional level of customer service.
Overview
1
1
Certificate
4
4
years of professional experience
Education
MBA - Business Administration
Kaplan Business School
Docklands, VIC11-2026
BBA - Bachelor’s Degree in Management of Organizations
Toulou University
Ha Noi, VN10-2023
Skills
- Customer service
- Conflict resolution
- Communication skills
- Calm demeanor
- Professional demeanor
- Multitasking
- Time management
- Interpersonal skills
- Service-oriented mindset
- Multi-line phone system operation
- IT literacy and tech savviness
- Records maintenance
- Billing and invoicing
- Negotiation
Certification
- RSA
- Driving license
- All about allergens training for food service
- Do food safely
Timeline
Receptionist
Nicecy Hotel Ltd.
05.2024 - 09.2024
Receptionist
Diamond Fitness Center Ltd.
08.2023 - 12.2023
Receptionist
Landmark 72 Fitness Center
02.2022 - 03.2023
Senior Waiter
Daohua Hotpot Ltd.
01.2021 - 02.2022
MBA - Business Administration
Kaplan Business School
BBA - Bachelor’s Degree in Management of Organizations
Toulou University
Work History
Receptionist
Nicecy Hotel Ltd.
Sai Gon, VN
05.2024 - 09.2024
- Kicking off exceptional guest experiences with a warm welcome
- Handling bookings, payments, and transactions efficiently
- Ensuring a smooth and seamless check-in/out process
- Anticipating guests' needs and providing personalized recommendations.
- Serving as a reliable point of contact for assistance, from billing to local recommendations
Receptionist
Diamond Fitness Center Ltd.
Sai Gon, VN
08.2023 - 12.2023
- Guest Services: Warmly welcome guests and ensure a seamless experience
- Communication: Handle inquiries via phone and email with professionalism
- Admin Support: Maintain records, process payments, and manage billing
- Facility Upkeep: Ensure cleanliness and a welcoming atmosphere
Receptionist
Landmark 72 Fitness Center
Ha Noi, VN
02.2022 - 03.2023
- Warmly welcoming guests, and fostering a professional environment.
- Providing facility information and addressing inquiries with expertise.
- Processing payments, issuing invoices, and maintaining accurate records.
- Managing sign-ups, renewals, and cancellations with precision.
- Collaborating with trainers and team members for seamless operations
- Maintaining a tidy reception area while upholding facility protocols.
Senior Waiter
Daohua Hotpot Ltd.
Ha Noi, VN
01.2021 - 02.2022
- Greeting and seating guests promptly, ensuring a welcoming and efficient dining experience
- Providing menu details, answering inquiries, and recommending items to enhance satisfaction and sales
- Accurately taking and inputting orders, noting special requests and dietary preferences
- Delivering hotpot ingredients with proper presentation, refilling condiments and drinks, and maintaining cleanliness
- Processing payments accurately, coordinating with staff for seamless service, addressing concerns professionally, and upholding safety and hygiene standards
Availability
Available Monday to Sunday, except Tuesday, with no planned leave in the near future
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