Kiera Rowland
Summary
Caring, confident, and friendly person who is passionate about health and helping people. Works well both independently and as part of a team and has lots of experience dealing with a diverse clientele. Shows resilience and flexibility when addressing issues, while maintaining positive relationships with both clients and staff members.
Overview
18
18
years of professional experience
Work History
Disability Support Worker
Mable
02.2022 - Current
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
Customer Service Officer
Department Of Transport
07.2013 - 10.2022
- Efficiently addressed and resolved customer inquiries and concerns.
- Calmly handled customer complaints and worked hard towards positive outcomes.
- Proactively followed up on pending issues to keep work load under control and customers happy.
- Handling customer transactions, including setting up cash draw stations in the mornings and balancing cash and electronic stations at the end of the day.
- Maintained a high level of department knowledge to always assist customers with accurate information regarding important matters.
- Assisted in training new officers, sharing best practices for delivering outstanding customer experiences consistently.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
Customer Sales Representative
Live Clothing
04.2011 - 01.2013
- Greeted and helped customers with a friendly and happy attitude.
- Upsold additional products or services when appropriate.
- Handled returns or exchanges efficiently and resolving customer complaints in a friendly manner.
- Described product highlights and benefits to help the customer with purchase decisions.
- Responded to customer calls and emails to answer questions about products and services.
- Worked as part of a team and contributed to a positive team environment.
- Stayed up to date on company merchandise.
- Reached sales targets and made sales transactions.
- Showed flexibility by helping out at different stores when needed.
- Styled mannequins and wore new styles that were photographed for the company's social media.
Customer Service Representative
Commonwealth Bank Of Australia, CBA
01.2008 - 02.2011
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Operating bank teller station, from start up to balance at the end of the day.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Sales Representative
Betts Group
11.2005 - 08.2007
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Collaborated with team members to achieve monthly sales targets consistently.
- Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
- Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
- Navigated complex situations diplomatically by using professional problem-solving techniques tailored to specific customer needs.
Education
Bachelor of Science - Nutritional And Dietetic Medicine
Endeavour College of Natural Health
Perth2025
Skills
- Empathy and understanding
- Excellent communication
- Positive attitude
- Relationship building
- Allergen Awareness
- Gastrointestinal Health
- Dietary Planning
- Food Allergy Management
- Client Confidentiality
- Nutrition Support
- Meal Planning
- Vitamin and Mineral Knowledge
- Gluten-Free Diet
- Vegetarian and Vegan Nutrition
- Cooking Instruction
- Diet Modification
Timeline
Disability Support Worker
Mable
02.2022 - Current
Customer Service Officer
Department Of Transport
07.2013 - 10.2022
Customer Sales Representative
Live Clothing
04.2011 - 01.2013
Customer Service Representative
Commonwealth Bank Of Australia, CBA
01.2008 - 02.2011
Customer Sales Representative
Betts Group
11.2005 - 08.2007
Bachelor of Science - Nutritional And Dietetic Medicine
Endeavour College of Natural Health
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