Kiera Rowland
Perth
Summary
Naturopathy student halfway through a Bachelor of Health Science, with over 15 years’ experience in customer service across retail, government, and banking. Passionate about natural health, supporting clients, and contributing to a team environment. Currently seeking part-time work in a health-focused practice that aligns with my studies and career goals.
Overview
18
18
years of professional experience
Work History
Sales Assistant
Frankii
02.2024 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Built rapport with repeat customers, fostering long-term loyalty to the business.
Disability Support Worker
Mable
01.2022 - 09.2024
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
Customer Service Officer
Department of Transport
07.2013 - 12.2021
- Helped large volumes of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Assisted in training new staff, sharing best practices for delivering outstanding customer experiences consistently.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service Officer
Commonwealth Bank
09.2007 - 10.2011
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built rapport with customers to encourage repeat business.
- Restocked and organized desks and brochure stands.
- Resolved customer complaints professionally.
- Answered questions about policies and addressed customer concerns.
- Submitted loan applications after discussing which loan products would suit that particular customer.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
Education
Bachelor of Science - Naturopathy
Endeavour College of Natural Health
Perth, WA01-2027
Diploma of Health Science -
Endeavour College of Natural Health
Perth04-2024
Skills
- Greeting clients
- Office administration
- Functional medicine
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Patient care
- Excellent communication
- Patient confidentiality
Timeline
Sales Assistant
Frankii
02.2024 - Current
Disability Support Worker
Mable
01.2022 - 09.2024
Customer Service Officer
Department of Transport
07.2013 - 12.2021
Customer Service Officer
Commonwealth Bank
09.2007 - 10.2011
Bachelor of Science - Naturopathy
Endeavour College of Natural Health
Diploma of Health Science -
Endeavour College of Natural Health
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