Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kiera Turnbull

Merrygoen,NSW

Summary

Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Providing customer service to students and parents in person and over the phone. Received training for office programs (Microsoft Office) and trained new employees with own knowledge. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organisational skills eager to secure entry-level administrative position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

School Administration Officer

Dunedoo Central School
02.2021 - 12.2022
  • Working between library and school front office, completing various range of activities
  • Dealing with financial statements, bookings, filing systems, customer service over the phone and face to face
  • Supported teachers in learning and applying new skills through meaningful professional development.
  • Proposed and executed budget of different summaries throughout areas per school year.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.

Waitress

Chad's Bakery Cafe Dunedoo
01.2021 - 07.2021
  • Serving, cleaning and closing shift after school.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimise accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Supported needs of range of customers - person wait staff who attended to specific needs of countless customers daily for Chad's Bakery with social relevancy and intentionality

Volunteer

Mendooran Merrygoen Amateur Swimming Club
11.2017 - 02.2020
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Developed and maintained courteous and effective working relationships.

Education

High School Diploma -

Dunedoo Central School
Dunedoo, NSW
10.2023

Certificate III - Business Services

Australian College of Commerce And Management
Wollongong, NSW
10.2022

High School Diploma -

New England Girls School
Armidale
12.2018

Skills

  • I am a confident public speaker and work under pressure well I am comfortable instructing and managing others
  • Able to follow instructions in timely manners and am able to maintain and do more than one assignment at once
  • Communicate by sharing certain opinions with others, am honest, confident, responsible, an active listener, happy and am easy to get along with l can control emotions and can manage stress well
  • I work effectively in teams with others contributing personal and all ideas and taking others’ ideas into consideration to help them
  • I can help and are able to make decisions within a group or independently, am reliable, persuasive, l can influence someone to make the right decision when necessary or under the wrong influence
  • I have experience using Google Sites (Google Docs, Google Slides and Google Drive), Prezi, Winx, Microsoft Office and l love to help teach others how to use these programs Using all these programs independently without assistance demonstrate being time efficient
  • I can manage timely assignments at once and handing them all in on or before due and putting all effort into them so that l achieve the best work possible Demonstrating this is throughout my entire education, receiving awards for the quality of my work

Additional Information

I am currently in Year 12 completely my HSC this year. I will be completely finished with schooling and the HSC mid October 2023, therefore I am looking for employment for after school. I have been accepted into Charles Sturt University for Early Entry to complete a Bachelor of Business, l have currently deferred this acceptance but plan to gain an administrative job with my Certificate III in Business which l completed through Year 10 and 11 in school. I will look back into my CSU acceptance in a year or twos time and complete a Bachelor of Business through online learning, this way l can gain more experience while working and studying. Due to completing my Certificate while at school l was able to gain experience through the Traineeship, not only doing online learning but my 2 years of work experience to gain at least 100 days to complete the Certificate gave me the experience of what working in the Business world is like, understanding general administration tasks, completing data entries onto computer and filing systems, reporting on statistics and general role reports, while also creating and managing compliance testing. With the two years of experience, l have gained a lot of skills and learnt how to apply this into different roles throughout everyday life and within the workplace.

Timeline

School Administration Officer

Dunedoo Central School
02.2021 - 12.2022

Waitress

Chad's Bakery Cafe Dunedoo
01.2021 - 07.2021

Volunteer

Mendooran Merrygoen Amateur Swimming Club
11.2017 - 02.2020

High School Diploma -

Dunedoo Central School

Certificate III - Business Services

Australian College of Commerce And Management

High School Diploma -

New England Girls School
Kiera Turnbull