Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Bartender
KIERAN KARSTENS

KIERAN KARSTENS

Newtown,NSW

Summary

Motivated professional with experience in customer service and hospitality. Adept at dealing with customer inquiries, resolving problems, and managing reservations and payments. Possesses excellent communication and organizational skills, with a commitment to providing exceptional customer service.

Overview

2
2
years of professional experience

Work History

Store Clerk

Maclean News Agency
Maclean, New South Wales
03.2024 - 06.2024
  • Used POS system to enter orders, process payments and issue receipts.
  • Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
  • Coordinated with management to execute storewide sales events, ensuring a smooth process and successful outcomes.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Liquor Store Clerk

BWS
Maclean , NSW
02.2024 - 06.2024
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Collaborated with team members to achieve daily tasks efficiently, contributing to a positive work environment.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Liquor Store Clerk

BWS
Yamba, New South Wales
02.2024 - 06.2024
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.

HOSPITALITY WORKER

Hooked On Seafood
09.2022 - 03.2024
  • Committed to delivering excellent customer service while working in a fast-paced environment
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Simultaneously packaged fresh seafood, crumbed and cooked food, as well as cleaning cookware
  • Extensive experience with using a grill for burgers and grilled fish as well alongside a deep fryer
  • Stocked refrigerators, shelves and other areas with necessary items on a regular basis
  • Maintained cleanliness of work area throughout shift including tables, floors, counters and equipment.

TECHNICAL SUPPORT REPRESENTATIVE

Youngster.Co
09.2022 - 09.2022
  • Identified and solved technical issues with variety of diagnostic tools
  • Troubleshot issues on device-specific problems, network performance, and internet connectivity
  • Handled customer complaints and escalated issues according to procedures
  • Developed in-depth knowledge of products and services; educated users on product features and benefits
  • Delivered support for internet service and connectivity-related issues pertaining to operating system, PC, and browser configuration
  • Interacted with local community, especially the older generation of my local town
  • Improved system performance by identifying problems and recommending changes.

Education

HIGH SCHOOL DIPLOMA -

Maclean High School
09.2023

Skills

  • Food Allergies
  • Health Code Compliance
  • Cash Register Operations
  • Shift Coverage
  • Cleaning and Sanitizing
  • Supply Restocking
  • Serve Guests
  • Managing Multiple Tasks

References

EMMA INMON, Hospitality Manager, Hooked On Seafood - Boss, 61481786234, Emmainmon1@hotmail.co

CANDICE FEAR, Retail Manager, Maclean News agency - Boss, 0430 578 403

NATHAN PETIT, Liquor Store Manager, Maclean BWS - Boss, 0420 701 568

Certification

  • Responsible Service Of Alcohol Competency Card

Timeline

Store Clerk

Maclean News Agency
03.2024 - 06.2024

Liquor Store Clerk

BWS
02.2024 - 06.2024

Liquor Store Clerk

BWS
02.2024 - 06.2024

HOSPITALITY WORKER

Hooked On Seafood
09.2022 - 03.2024

TECHNICAL SUPPORT REPRESENTATIVE

Youngster.Co
09.2022 - 09.2022

HIGH SCHOOL DIPLOMA -

Maclean High School

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KIERAN KARSTENS