Kieran Penfold
Harrington,NSW
Summary
Bringing warm, friendly demeanour and excellent communication skills. Possesses knowledge of mixology and customer service, with hands-on experience in crafting beverages and managing bar inventory. Committed to creating welcoming atmosphere and ensuring memorable experience for guests.
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Bartender/Waiter
Amano Ristorante E Pizzeria
01.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, setting up for incoming shift, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Education
High School Diploma -
St Gregory's College
Campbelltown, NSW09-2024
Skills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
- Cleanliness
- Team player attitude
- Cash handling
- Responsible alcohol service
- Upselling techniques
- New hire training
Certification
- RSA (Responsible Service of Alcohol)
- RCG (Responsible Conduct of Gambling)
- Barista Training
Timeline
Bartender/Waiter
Amano Ristorante E Pizzeria
01.2024 - Current
High School Diploma -
St Gregory's College
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