Kieran Sparks
Sydney,NSW
Summary
Experienced restaurant management professional with a strong dedication and work ethic. Adept at overseeing daily planning and operations, with proven expertise in staff training and development. Effectively fosters a motivated and high-performing team. Skilled in creating a positive work environment that promotes productivity and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Food & Beverage Supervisor
Ace Hotel
2022.07 - Current
- Manage training programs and oversee opening and closing protocols for restaurants, bars, and event spaces
- Maintain communication with company leadership and manage daily operations of these venues
- Maintained clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
Assistant GM/ Opening Manager
Wahlburgers
2021.10 - 2022.07
- Launching a new brand within Australia/NZ, Training new staff members
- Implementation of training programs and processes within the new restaurant.
- Increased overall guest satisfaction by implementing efficient operational strategies and enhancing customer service experiences.
- Contributed to business expansion efforts by identifying potential growth opportunities and providing valuable insights during the decision-making process.
- Delegated daily tasks and oversaw 40 employees.
Restaurant Manager
Butter
2020.07 - 2021.11
- Carefully interviewed, selected, trained, and supervised staff.
- Daily operations include rostering, ordering, opening and closing, approval of timesheets.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Store/Opening Manager
Burger Project Australia
2014.10 - 2020.07
- Part of opening team for Burger Project launch
- Played pivotal role in opening each venue across NSW, VIC and QLD
- Main duties include overseeing all training, opening and closing procedures for multiple venues, communicating and reporting to company directors, and overseeing restaurant's daily operations.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Skills
- Menu development
- Waste Reduction
- Catering Coordination
- Customer Service
- Critical Thinking
- Equipment Maintenance
- Staff Management
- Hiring and Onboarding
- Teamwork and Collaboration
- Staff Leadership
- Food Safety Compliance
References
References available on request.
Timeline
Food & Beverage Supervisor
Ace Hotel
2022.07 - Current
Assistant GM/ Opening Manager
Wahlburgers
2021.10 - 2022.07
Restaurant Manager
Butter
2020.07 - 2021.11
Store/Opening Manager
Burger Project Australia
2014.10 - 2020.07
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