Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kieran Wells

Hill Top,NSW

Summary

Organised and results-oriented Planner excels at seeing big picture and creating plans to achieve business objectives. Adept at leveraging data-driven insights and implementing proactive solutions to deliver cost-effective and timely results. Possesses strong communication, customer service and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Eyecare Business Planner(Workforce Planner) Australia & New Zealand

Essilor Luxottica
05.2022 - Current
  • Lead a team of 6 direct reports(5 Optometry Roster Co-ordinators & 1 Events Planner);
  • Work with Operations/Eyecare/Operations analytics Directors on Recruitment and engagement strategies;
  • Train new team members to performance levels required;
  • Create labour budgets, and approve new requisitions in line with KPI’s;
  • Create reporting for function to business stakeholders;
  • Involvement with Cross Function Projects, including UKG
  • Design programs to mobilise Optometry Resource across Australia/New Zealand.
  • Streamlined workflow processes for improved team productivity and project outcomes.

Area Manager - NSW

Oscar Wylee Pty Ltd
02.2022 - 05.2022
  • Lead team members across a mix of 16 stores in Regional and Metropolitan NSW;
  • Co-ordinate rosters(retail and optometry) to maximise sales;
  • Complete store visits and review of store standards and procedures;
  • Implemented formal store communication channels in stores - Huddles, 1:1’s;
  • Implemented store training plans, to upskill team to required levels;
  • Complete Store Opening programs.

Optometry Rostering Co-ordinator – NSW/ACT

Luxottica Retail Australia Pty Ltd(OPSM Pty Ltd)
01.2019 - 02.2022
  • Co-ordinate rosters and activities of 120+ Optometrists across 70+ sites in 2 states; Work with State Team(State Director, Regional Managers) to ensure right cover in stores to support sales and growth
  • Drive Fill Rate KPI’s as well as labour budgets;
  • Work with Professional Services Manager on Recruitment strategy, and HR concerns;
  • Provide Admin support to Professional Services Manager and team – organise Travel and Purchase Orders for the state
  • Implemented new Payroll System UKG.

Assistant Category Manager - Lenses

Luxottica Retail Australia Pty Ltd(OPSM Pty Ltd)
07.2018 - 12.2018
  • Work within a team to launch new Lenses – From understanding product, assisting with developing product data to communicating to stores on how to sell/dispense to customers;
  • Analysed sales and market data to identify new growth opportunities for the category.
  • Organise cross-functional(Marketing, Product, L&D) team meetings, and actions to launch new product;
  • Develop Brand and Training Communications;
  • Work with internal and external stakeholders in ensuring deadlines on projects and implementations are met;

Store Manager

Luxottica Retail Australia Pty Ltd(OPSM Pty Ltd)
03.2017 - 07.2018
  • Manage the Closure and relocation of Store within Shopping Centre(Merrylands);
  • Deliver KPI growth over previous year and month on month;
  • Participate in Local Store Marketing activities and build relationships with key outside stakeholders (Centre Management, Doctors, Medical Centres)
  • Achieve 4% KPI growth for conversion in a Franchise store(Bankstown);
  • Build and develop a B2B Contract relationship, as well as look for opportunities with other local business to grow sales and services provided.

Assistant Store Manager

Luxottica Retail Australia Pty Ltd(OPSM Pty Ltd)
12.2015 - 02.2017
  • Manage the store in the Store Managers absence;
  • Complete Payroll, and other business reporting;
  • Deliver sales increase on budget and previous year.
  • Lead and Mentor medium size team to achieve budgets;
  • Deliver a turnaround of the store standards whilst growing sales and customer confidence, when store was in decline
  • Manage the process of closing and relocating the store to another site within the Shopping Centre;
  • Assist as Relieving Manager in larger stores whilst Managers on leave.

Caretaking Store Support Manager

Coles Supermarkets Pty Ltd
12.2014 - 03.2015

Caretaking Manager – Dry Goods (Grocery)

Coles Supermarkets Pty Ltd
07.2014 - 12.2014

Store Manager

Officeworks Superstores Pty Ltd
10.2013 - 07.2014

Sales Floor Co-ordinator/Department Manager

Officeworks Superstores Pty Ltd
08.2010 - 10.2013

Operations Manager

Target Australia Pty Ltd
09.2006 - 07.2010

District Asset Protection Advisor

Target Australia Pty Ltd
03.2009 - 12.2009

Education

Certificate 4 in Business Management -

Coles Group Institute
Chullora, NSW

Certificate 3 in Retail Supervision -

Coles Myer Institute
Chullora, NSW

Skills

  • Advanced Microsoft Office(Word, Excel, Powerpoint, Outlook)
  • SAP BW and HR
  • UKG(Kronos) & Emplive Payroll Systems
  • Resource Allocation
  • Clear Communication
  • Decision-Making
  • Administrative Recordkeeping
  • Employee Training
  • Operations Oversight
  • Staff Leadership
  • Scheduling
  • Time Management

Timeline

Eyecare Business Planner(Workforce Planner) Australia & New Zealand

Essilor Luxottica
05.2022 - Current

Area Manager - NSW

Oscar Wylee Pty Ltd
02.2022 - 05.2022

Optometry Rostering Co-ordinator – NSW/ACT

Luxottica Retail Australia Pty Ltd(OPSM Pty Ltd)
01.2019 - 02.2022

Assistant Category Manager - Lenses

Luxottica Retail Australia Pty Ltd(OPSM Pty Ltd)
07.2018 - 12.2018

Store Manager

Luxottica Retail Australia Pty Ltd(OPSM Pty Ltd)
03.2017 - 07.2018

Assistant Store Manager

Luxottica Retail Australia Pty Ltd(OPSM Pty Ltd)
12.2015 - 02.2017

Caretaking Store Support Manager

Coles Supermarkets Pty Ltd
12.2014 - 03.2015

Caretaking Manager – Dry Goods (Grocery)

Coles Supermarkets Pty Ltd
07.2014 - 12.2014

Store Manager

Officeworks Superstores Pty Ltd
10.2013 - 07.2014

Sales Floor Co-ordinator/Department Manager

Officeworks Superstores Pty Ltd
08.2010 - 10.2013

District Asset Protection Advisor

Target Australia Pty Ltd
03.2009 - 12.2009

Operations Manager

Target Australia Pty Ltd
09.2006 - 07.2010

Certificate 4 in Business Management -

Coles Group Institute

Certificate 3 in Retail Supervision -

Coles Myer Institute

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Kieran Wells