Kieran Wells
Hill Top,NSW
Summary
Organised and results-oriented Planner excels at seeing big picture and creating plans to achieve business objectives. Adept at leveraging data-driven insights and implementing proactive solutions to deliver cost-effective and timely results. Possesses strong communication, customer service and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Eyecare Business Planner(Workforce Planner) Australia & New Zealand
Essilor Luxottica
North Sydney
05.2022 - Current
- Lead a team of 6 direct reports(5 Optometry Roster Co-ordinators & 1 Events Planner);
- Work with Operations/Eyecare/Operations analytics Directors on Recruitment and engagement strategies;
- Train new team members to performance levels required;
- Create labour budgets, and approve new requisitions in line with KPI’s;
- Create reporting for function to business stakeholders;
- Involvement with Cross Function Projects, including UKG
- Design programs to mobilise Optometry Resource across Australia/New Zealand.
- Streamlined workflow processes for improved team productivity and project outcomes.
Area Manager - NSW
Oscar Wylee Pty Ltd
Sydney
02.2022 - 05.2022
- Lead team members across a mix of 16 stores in Regional and Metropolitan NSW;
- Co-ordinate rosters(retail and optometry) to maximise sales;
- Complete store visits and review of store standards and procedures;
- Implemented formal store communication channels in stores - Huddles, 1:1’s;
- Implemented store training plans, to upskill team to required levels;
- Complete Store Opening programs.
Optometry Rostering Co-ordinator – NSW/ACT
Luxottica Retail Australia Pty Ltd(OPSM Pty Ltd)
Macquarie Park
01.2019 - 02.2022
- Co-ordinate rosters and activities of 120+ Optometrists across 70+ sites in 2 states; Work with State Team(State Director, Regional Managers) to ensure right cover in stores to support sales and growth
- Drive Fill Rate KPI’s as well as labour budgets;
- Work with Professional Services Manager on Recruitment strategy, and HR concerns;
- Provide Admin support to Professional Services Manager and team – organise Travel and Purchase Orders for the state
- Implemented new Payroll System UKG.
Assistant Category Manager - Lenses
Luxottica Retail Australia Pty Ltd(OPSM Pty Ltd)
Macquarie Park
07.2018 - 12.2018
- Work within a team to launch new Lenses – From understanding product, assisting with developing product data to communicating to stores on how to sell/dispense to customers;
- Analysed sales and market data to identify new growth opportunities for the category.
- Organise cross-functional(Marketing, Product, L&D) team meetings, and actions to launch new product;
- Develop Brand and Training Communications;
- Work with internal and external stakeholders in ensuring deadlines on projects and implementations are met;
Store Manager
Luxottica Retail Australia Pty Ltd(OPSM Pty Ltd)
Merrylands, Bankstown
03.2017 - 07.2018
- Manage the Closure and relocation of Store within Shopping Centre(Merrylands);
- Deliver KPI growth over previous year and month on month;
- Participate in Local Store Marketing activities and build relationships with key outside stakeholders (Centre Management, Doctors, Medical Centres)
- Achieve 4% KPI growth for conversion in a Franchise store(Bankstown);
- Build and develop a B2B Contract relationship, as well as look for opportunities with other local business to grow sales and services provided.
Assistant Store Manager
Luxottica Retail Australia Pty Ltd(OPSM Pty Ltd)
Miranda, Parramatta
12.2015 - 02.2017
- Manage the store in the Store Managers absence;
- Complete Payroll, and other business reporting;
- Deliver sales increase on budget and previous year.
- Lead and Mentor medium size team to achieve budgets;
- Deliver a turnaround of the store standards whilst growing sales and customer confidence, when store was in decline
- Manage the process of closing and relocating the store to another site within the Shopping Centre;
- Assist as Relieving Manager in larger stores whilst Managers on leave.
Caretaking Store Support Manager
Coles Supermarkets Pty Ltd
Fairfield
12.2014 - 03.2015
Caretaking Manager – Dry Goods (Grocery)
Coles Supermarkets Pty Ltd
Liverpool, Winston Hills
07.2014 - 12.2014
Store Manager
Officeworks Superstores Pty Ltd
Auburn
10.2013 - 07.2014
Sales Floor Co-ordinator/Department Manager
Officeworks Superstores Pty Ltd
Artarmon, Blacktown
08.2010 - 10.2013
Operations Manager
Target Australia Pty Ltd
Blacktown, Merrylands, Mt Druitt
09.2006 - 07.2010
District Asset Protection Advisor
Target Australia Pty Ltd
Carlingford
03.2009 - 12.2009
Education
Certificate 4 in Business Management -
Coles Group Institute
Chullora, NSWCertificate 3 in Retail Supervision -
Coles Myer Institute
Chullora, NSWSkills
- Advanced Microsoft Office(Word, Excel, Powerpoint, Outlook)
- SAP BW and HR
- UKG(Kronos) & Emplive Payroll Systems
- Resource Allocation
- Clear Communication
- Decision-Making
- Administrative Recordkeeping
- Employee Training
- Operations Oversight
- Staff Leadership
- Scheduling
- Time Management
Timeline
Eyecare Business Planner(Workforce Planner) Australia & New Zealand
Essilor Luxottica
05.2022 - Current
Area Manager - NSW
Oscar Wylee Pty Ltd
02.2022 - 05.2022
Optometry Rostering Co-ordinator – NSW/ACT
Luxottica Retail Australia Pty Ltd(OPSM Pty Ltd)
01.2019 - 02.2022
Assistant Category Manager - Lenses
Luxottica Retail Australia Pty Ltd(OPSM Pty Ltd)
07.2018 - 12.2018
Store Manager
Luxottica Retail Australia Pty Ltd(OPSM Pty Ltd)
03.2017 - 07.2018
Assistant Store Manager
Luxottica Retail Australia Pty Ltd(OPSM Pty Ltd)
12.2015 - 02.2017
Caretaking Store Support Manager
Coles Supermarkets Pty Ltd
12.2014 - 03.2015
Caretaking Manager – Dry Goods (Grocery)
Coles Supermarkets Pty Ltd
07.2014 - 12.2014
Store Manager
Officeworks Superstores Pty Ltd
10.2013 - 07.2014
Sales Floor Co-ordinator/Department Manager
Officeworks Superstores Pty Ltd
08.2010 - 10.2013
District Asset Protection Advisor
Target Australia Pty Ltd
03.2009 - 12.2009
Operations Manager
Target Australia Pty Ltd
09.2006 - 07.2010
Certificate 4 in Business Management -
Coles Group Institute
Certificate 3 in Retail Supervision -
Coles Myer Institute