Kieran Wood
Summary
Proactive Operations and Duty Manager with extensive experience in staff supervision, compliance, and performance enhancement. Skilled in inventory and supply chain management, employee training, and customer service. Proven track record in implementing business strategies and improving communication to drive operational efficiency and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
North Bondi RSL Club Ltd
03.2022 - 07.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Duty Manager
North Bondi RSL Club Ltd
08.2012 - 03.2022
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Education
High School Diploma -
Caringbah High School
Caringbah, NSW12.2003
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Planning and Implementation
- Staff Training
- Employee relations and conflict resolution
- Operations Oversight
- Policies and procedures implementation
- Maintaining Compliance
- Health and safety compliance
Certification
First Aid Certificate
Working With Children Check
Timeline
Operations Manager
North Bondi RSL Club Ltd
03.2022 - 07.2024
Duty Manager
North Bondi RSL Club Ltd
08.2012 - 03.2022
High School Diploma -
Caringbah High School
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