Kieren Bligh
Marsden,NSW
Summary
Experienced Administration Officer with over 5 years of expertise in productivity, high output, and time management. Demonstrates advanced skills in task prioritisation, data processing, and client relations, consistently achieving measurable results. Adept at leveraging technology to enhance operational efficiency and maintain meticulous records, ensuring compliance and client satisfaction. I hold comprehensive experience in managing calendars, coordinating logistics, and ensuring seamless operations. Strong focus on team collaboration and achieving results, adapting easily to changing needs. Proficient in multitasking, communication, and problem-solving, with reliable and organised approach to tasks.
Overview
9
9
years of professional experience
Work History
Scheduling Coordinator
ARA Thermoscan
09.2024 - Current
- Coordinated scheduling for staff across multiple departments to enhance operational efficiency.
- Managed appointment logistics using advanced scheduling software to streamline processes.
- Developed and maintained comprehensive calendars, ensuring timely communication of updates.
- Facilitated conflict resolution by proactively identifying scheduling overlaps and adjusting assignments.
- Trained new team members on scheduling protocols and system usage to ensure consistency.
- Analyzed workflow patterns and recommended improvements to optimize resource allocation.
- Collaborated with management to forecast staffing needs based on project demands and timelines.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Completed daily timesheet/job clock entries for 10+ employees.
National Scheduling Manager
Vivid Property Services
01.2023 - 01.2024
- In this role, I was responsible for rigorous time management and task scheduling, which required frequent verbal and written communication with clients, stakeholders and other parties. I utilised a master spreadsheet in Microsoft Excel, which featured V-lookups and charts for effective data analysis. Additionally, I handled and managed hundreds of work orders each month, encompassing regular tasks, complaints and additional requests that fell outside of the standard scope. My communication channels included phone calls, my business email, and also a shared inbox.
- Maintain precise records and process data, ensuring accurate KPI tracking and client satisfaction.
- Manage client relations and Facilities Management contact points, enhancing communication and service delivery.
- Implement advanced time management strategies, planning up to months in advance for optimal scheduling.
- Develop and implement innovative scheduling solutions, leveraging technology to automate processes and enhance overall operational effectiveness.
- Maintain precise records and process data with meticulous attention to detail, ensuring accuracy in scheduling and reporting for informed decision making.
- Orchestrate complex scheduling operations, leveraging Excel functions for data driven decision making and efficient resource allocation.
Client Services Coordinator
Vivid Property Services
01.2021 - 01.2023
- This role involved extensive data entry, generating and managing work orders, and ensuring that daily tasks were completed and verified through cross referencing with internal systems.
- Manage client records and ensure data protection.
- Prioritise tasks and manage time effectively.
- Oversee people management and work autonomously, achieving measurable results in KPI performance.
- Streamlined client communication processes, enhancing response times and satisfaction rates. Implemented data driven strategies, leading to measurable improvements in service quality.
- Maintained meticulous records and safeguarded sensitive information, ensuring compliance with data protection regulations. Developed efficient filing systems for quick information retrieval.
- Coordinated seamlessly with internal teams and external clients, fostering strong relationships. Facilitated effective communication channels, resulting in improved project outcomes and client retention.
Administrative Customer Support
ISS Facility Services
01.2019 - 01.2021
- Consistently met KPI targets through effective time management and prioritisation.
- Maintained accurate documentation and streamlined processes using strong computer skills.
- Coordinated team efforts to enhance performance and foster a collaborative environment.
- Managed high volume customer support, handling on average, 250 calls per shift and maintaining precise records.
- Maintained meticulous documentation and records, leveraging strong computer skills to enhance operational efficiency in a fast paced help desk environment.
Asset Maintenance - Cleaning
ISS Facility Services
01.2018 - 01.2019
- Managed cleaning schedules, ensuring high standards in a hospital environment, improving sanitation.
- Prioritised tasks effectively, meeting tight deadlines and maintaining cleanliness in critical areas.
- Worked independently, demonstrating strong time management and quick response to urgent cleaning needs.
- Streamlined asset maintenance processes, enhancing operational efficiency and reducing downtown at Canberra Hospital. Implemented data driven strategies to ensure client satisfaction.
- Optimised cleaning protocols in critical hospital areas, enhancing infection control measures and patient safety standards.
Asset Maintenance - Cleaning
Broadlex Services
01.2017 - 01.2017
- Managed autonomous cleaning schedules for 10 buildings per shift, ensuring high standards of cleanliness.
- Prioritised tasks effectively to meet tight deadlines, enhancing overall efficiency.
- Implemented extreme time management strategies, improving service delivery.
- Worked independently, demonstrating strong problem-solving skills in asset maintenance.
- Created and adhered to personalised schedules, resulting in consistent, reliable service.
- Conducted thorough assessments of asset conditions, implementing proactive maintenance strategies to ensure client satisfaction.
Education
Higher School Certificate -
Armidale High School
Armidale, NSW01.2016
Skills
- Precise record keeping
- High volume data entry
- Client relations
- Communication (written and verbal)
- Strategic planning
- Scheduling
- Computer literacy
- People management
- Task prioritisation
- Detail oriented
- Autonomy
- Time management skills
Timeline
Scheduling Coordinator
ARA Thermoscan
09.2024 - Current
National Scheduling Manager
Vivid Property Services
01.2023 - 01.2024
Client Services Coordinator
Vivid Property Services
01.2021 - 01.2023
Administrative Customer Support
ISS Facility Services
01.2019 - 01.2021
Asset Maintenance - Cleaning
ISS Facility Services
01.2018 - 01.2019
Asset Maintenance - Cleaning
Broadlex Services
01.2017 - 01.2017
Higher School Certificate -
Armidale High School