Kiet Anh Hoang
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Waiter
Hanzo Babekyu
01.2022 - 12.2023
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behaviour.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used cash registers and credit card machines to cash out customers.
- Cultivated warm relationships with regular customers.
Kitchen Hand
Ebi Fine Foods
06.2021 - 12.2021
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Lifted and carried heavy materials.
- Followed recipes and chef instructions to prepare food correctly.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
Education
Bachelor of Science - Medical Laboratory Technology
RMIT University
Bundoora, VIC12.2027
High School Diploma -
Sunshine College - West Sunshine Campus
Sunshine West, VIC12.2022
Skills
- Order Accuracy
- Table Setting Arrangements
- Table Preparation
- Assembly and Preparation
- Continuous Improvements
- Effective Customer Communication
- Pantry Restocking
- Verbal and Written Communication
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson
Timeline
Waiter
Hanzo Babekyu
01.2022 - 12.2023
Kitchen Hand
Ebi Fine Foods
06.2021 - 12.2021
Bachelor of Science - Medical Laboratory Technology
RMIT University
High School Diploma -
Sunshine College - West Sunshine Campus
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