Kiet Dao LUC
Mount Pritchard ,NSW
Summary
Dynamic customer service professional with a proven track record at Hai Ha Money Transfer & Foreign Exchange. Skilled in client relationship management and adept at maximizing sales through effective communication. Known for delivering exceptional customer satisfaction while maintaining high standards of security and problem-solving in fast-paced environments. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
7
7
years of professional experience
Work History
Customer Service Member
Hai Ha Money Transfer & Foreign Exchange
05.2023 - Current
- As a customer service member of Hai Ha Money Transfer & Foreign Exchange, I provide currencies and money transfer services to customers, both domestic and international.
- To provide customers with money transfer and foreign exchange services both domestically and internationally.
- Handle cash and other currencies appropriately, as per the company's guidelines.
- Ensured and handled the security of customers' private information.
- As a team member, utilise teamwork to achieve targets.
- Provided customer service to a high level of satisfaction.
- Identified potential customers and maximised sales.
- Handled cash and other currencies appropriately, without any undue incidents.
- As a team member, provide support to other team members in order to ensure the operations of the workplace.
- Handled private information according to the company's guidelines.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirement.
Postal Delivery Officer (PDO)
Australia Post
Canberra, Australia
11.2022 - 11.2023
- Company Overview: Canberra Branch
- As a PDO, members deliver mail and parcels both on foot, by bicycle, or by motorised transport over allocated delivery routes safely and within a timely manner.
- Sorts and sequences items for delivery.
- Delivers mail, parcels, documents, and other items to customers' premises and nominated mailboxes.
- Loads and unloads mail conveyances, and internal mail handling equipment.
- Maintains logbooks, directories, mail counts, equipment maintenance, and other delivery records.
- Assists with receipting inward mail, checking wrongly addressed, mis-sorted, undelivered, and redirected mail, and processing freepost, underpaid mail, and certain freight.
- Throughout my time as PDO, I successfully completed all key responsibilities to a satisfactory standard.
- Quickly learned various routes in support of other team members.
- Ensured safe handling of mails, parcels, and other documents.
- Worked as a team member with a high level of responsibility.
Post Office
Australia Post
Sydney, Australia
07.2021 - 10.2022
- Company Overview: Sydney Branch
- Sydney Branch
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Analysed customer feedback to identify areas of improvement in product offerings.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Developed key customer relationships to increase sales.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Listened to customer needs to identify and recommend best products and services.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Educated customers about products and services offered by the company.
- Collaborated with team members to develop effective sales plans.
Support Worker
Creative Community Care
Cabramatta, Australia
07.2019 - 07.2022
- Company Overview: Sydney City
- Sydney City
- Facilitated community integration and socialization through arranging and accompanying clients on outings.
- Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
- Engaged clients in activities aimed at promoting physical and mental stimulation.
- Implemented and formulated tailored treatment plans with needs evaluation and patient psychosocial functioning.
- Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
Part-time Event Co-ordinator
Vietnamese Dynamic Student (VDS)
01.2018 - 12.2020
- Followed local regulations for events and obtained necessary permits.
- Worked with professional and trade associations to create memorable and successful events.
- Managed logistics related to transportation, catering, entertainment, decorations for events.
Education
High School -
Cabramatta High School
01.2017
Diploma of Event Management -
Certificate IV -
Disability
Skills
- Designer's mindset
- Wireframe creation
- Problem solving
- Computer literacy
- Sales presentations
- Work well under pressure
- Customer service satisfaction
- Customer service
- Sales techniques
- Client relationship management
- Product knowledge
- Market analysis
- Communication skills
Timeline
Customer Service Member
Hai Ha Money Transfer & Foreign Exchange
05.2023 - Current
Postal Delivery Officer (PDO)
Australia Post
11.2022 - 11.2023
Post Office
Australia Post
07.2021 - 10.2022
Support Worker
Creative Community Care
07.2019 - 07.2022
Part-time Event Co-ordinator
Vietnamese Dynamic Student (VDS)
01.2018 - 12.2020
High School -
Cabramatta High School
Diploma of Event Management -
Certificate IV -
Disability
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