Kieu Luong
Sydney,NSW
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
6
6
years of professional experience
Work History
Waitress
Solotel
Sydney, NSW
10.2019 - Current
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
- Collaborated with team to achieve high quality for customers.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Stayed ready for quick turnovers by pre-bussing tables.
- Greeted new customers, discussed specials and took drink orders.
- Managed over 500 customers per day with team.
Waitress
Hokka Hokka Restaurant
Sydney , NSW
05.2019 - 01.2020
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Used cash registers and credit card machines to cash out customers.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Managed over 50 customers per day
Education
Bachelor of Science - Communication Information Technology
Western Sydney University
Sydney, NSW07.2021
Skills
- Workflow Coordination
- PPE Guideline Compliance
- Cool Under Pressure
- Conflict and Complaint Resolution
- High Energy and Stamina
- Team Player
- Relationship Building
- Microsoft Office
- Adaptable and Flexible
- Detail-Oriented
- Decision Making
- Verbal and Written Communication
Timeline
Waitress
Solotel
10.2019 - Current
Waitress
Hokka Hokka Restaurant
05.2019 - 01.2020
Bachelor of Science - Communication Information Technology
Western Sydney University
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