Kija Lovering

Supervisor | Lollipops Playland

Oversaw daily play centre operations to ensure a safe, clean, and positive environment for children, families, and staff. Supervised team members during shifts, delegated tasks, and supported staff to maintain high service standards. Managed reception duties including greeting customers, answering phone enquiries, processing bookings, and handling cash and EFTPOS transactions accurately.

Prepared and served coffee and food in the cafe/kitchen area while maintaining food safety and hygiene standards. Monitored play areas to ensure compliance with health and safety procedures and responded promptly to incidents or concerns.

Acted as the first point of contact for customer enquiries, complaints, and concerns, resolving issues professionally and efficiently to maintain strong customer satisfaction. Coordinated and hosted children’s birthday parties, ensuring events ran smoothly and on schedule.

Maintained cleanliness across all play areas, party rooms, kitchen spaces, and reception areas. Demonstrated strong leadership, communication, multitasking, and problem solving skills in a fast-paced family entertainment environment.