Kiji Satui

Provided leadership, mentoring and coaching support to all members of the Team. Delivered positive feedback as well as identifying gaps in Team knowledge and working with them to improve. Assisted in the development of staff and facilitated the training and skill development requirements of the Team, Section and Branch.

• Provided advice and interpretation, including in writing, on complex aspects of legislation to colleagues, senior managers and clients.
• Provided training, coaching and feedback to new and existing staff.
• Performed representational and outreach activities, including training presentations with Ex-Service Organizations (ESO) and the Veteran's Review Board (VRB).
• Worked collaboratively and effectively with teams in other locations to maintain and improve the level of service provided by the Team, ensuring that findings, outcomes and developments were regularly reported to management.

• Developed working relationships with internal and external stakeholder.
• Acted in a Team Leader position for a period.
• Successfully won the role of Senior Delegate and Subject Matter Expert (SME) on two occasions.
• Presented and assisted in the running of veteran advocate training sessions.

• Built strong relationships with veterans and their families through positive attitude and attentive responses.
• Mentored and guided employees to foster proper completion of assigned duties.
• Facilitated training for associates through daily coaching and regular performance appraisals.
• Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
• Implemented new working processes which delivered continued improvements.
• Demonstrated knowledge of the Department's goals and mentored employees in reaching objectives aligned with DVA's core values.

Investigated and determined compensation claims for Permanent Impairment (PI) that resulted from accepted conditions by serving and ex-serving members of the Australian Defence Forces, from eligible service.

• Established productive working relationships with internal and external stakeholders.
• Learned new skills quickly and effectively, achieving accreditation in a short time.
• Reached performance target within three months and consistently thereafter
• Managed caseload of >150 claims and coped effectively with changing priorities and workloads.

Responding to ADF member inquiries, determining eligibility and entitlements, and processing Subsidy Certificates and payments.

• Proved successful working within tight deadlines and fast-paced atmosphere.
• Developed and maintained courteous and effective working relationships.
• Exceeded goals through effective task prioritization and great work ethic.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Worked with team leaders to arrange schedules based on production requirements and available resources.
• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
• Kept operations responsive and agile with proactive troubleshooting and problem-solving of routine and complex concerns.
• Spearheaded [Type] and [Type] manufacturing approaches to increase performance, maintain compliance and optimize procedures.
• Analyzed and developed strategies for process improvements and deviation reduction by consulting with subject matter experts.
• Supported continuous process and performance improvement for manufacturing issues, robustness and compliance.