Kiki Sivitanides
Labour/Hospitality
Melbourne,VIC
Summary
I am a dedicated hospitality professional with a proven track record of progressing from entry-level to higher roles in every position I’ve held. With experience in pubs, taverns, and event bars, I’ve developed skills in customer service, team management, stock control, and event coordination. I excel at boosting team morale, fostering a positive work environment, and motivating others to perform at their best. I thrive in fast-paced environments, taking on increasing responsibilities and consistently delivering exceptional service.
Overview
6
6
years of professional experience
2
2
Language
1
1
Certificate
Work History
Owner/Manager, Projects
Kiki’s Decorating Services
02.2022 - 12.2024
- Managed multiple jobs, creating detailed quotes and handling client bookings.
- Supervised and trained laborers, delegating tasks to ensure smooth project completion.
- Provided exceptional painting and decorating services on large properties and commercial buildings.
- Maintained safety standards while using scaffolding and ladders to complete work.
- Worked closely with clients to ensure their vision was realized, offering expert advice and executing precise color matching.
- Maintained organized, clean workspaces to minimize disruption for clients.
- Managed materials and supplies to ensure job efficiency and cost-effectiveness.
- Worked under tight deadlines to deliver high-quality results within budget.
Bar Manager
Event Bars
05.2023 - 08.2024
- Managed and ran bars at festivals (Glastonbury Festival, Boomtown, Noisily, Chalfest and Valleyfest)
- Set up bars for smooth service, ensuring all stock, equipment, and machinery were in place and functional.
- Trained staff on bar setup, till operations, and service standards.
- Managed stock levels during events, ensuring timely orders and efficient stock control.
- Led by example in providing exceptional customer service, addressing complaints calmly and politely.
- Ensured adherence to health and safety standards, including managing beer kegs and machinery.
- Demonstrated strong knowledge of bar equipment, including beer regulators, chillers, post-mix machinery, and optics, ensuring all equipment was functioning correctly.
- Monitored and maintained bar machinery, troubleshooting and resolving issues or reporting them for repairs.
- Delegated tasks and breaks to staff to ensure fair distribution of work and optimal team performance.
- Supervised closing duties, ensuring the bar was properly cleaned and locked at the end of each shift.
- Recognized and rewarded outstanding staff performance to boost morale.
Bar Supervisor /Assistant Event Coordinator
Guerrilla Pub Co.
06.2021 - 02.2022
- Managed bar stock, ensuring proper rotation and safe storage of liquor, beer, and wine.
- Coordinated event bookings, including staff parties, live bands, and exhibitions.
- Supervised and trained new staff, delegating tasks and ensuring smooth team operations.
- Ensured effective communication between kitchen, bar, and customers, minimizing misunderstandings.
- Monitored stock levels to ensure adequate supplies during peak times.
- Managed cash register, closed out the cash register at the end of the shift, and prepared cashier reports.
- Addressed customer complaints professionally, resolving issues to maintain satisfaction.
- Ensured a clean and tidy bar area and beer garden, maintaining high hygiene standards.
- Managed staff schedules, improving productivity and team morale.
- Ensured customer safety, including identifying signs of alcohol or drug abuse and taking appropriate action.
Supervisor
Taka Taka
01.2020 - 06.2021
- Supervised daily operations, ensuring smooth service and maintaining high standards.
- Estimated and ordered necessary stock for take-away, including boxed packaging and drinks.
- Conducted regular stock checks and inventory counts to maintain supply levels.
- Managed food orders, ensuring accurate communication with the kitchen and verifying correct orders for delivery.
- Addressed and resolved errors related to Deliveroo and Uber Eats orders, ensuring customer satisfaction.
- Managed end-of-night cash-ups, ensuring accurate deposits and financial records.
- Organized and maintained the small deli shop, ensuring stock availability and proper display.
- Oversaw staff break schedules to ensure efficient coverage and maintain team productivity.
- Coordinated with staff to ensure high levels of customer service, cleanliness, and operational efficiency.
All-Rounder
Armou Tavern
05.2019 - 09.2019
- Managed stock orders for food and beverages.
- Opened the Tavern, counted the cash float, and prepared the premises.
- Assisted the kitchen with food prep during quieter times.
- Served drinks to customers and ran food orders to tables.
- Ensured a clean and organized environment, maintaining health and safety standards.
Education
Bachelor of Arts - Contemporary Art
Bath Spa University
Bath06-2019
Skills
POS System Proficiency
Timeline
Bar Manager
Event Bars
05.2023 - 08.2024
BIIAB Level 2 Award for Personal License Holders
03-2023
Owner/Manager, Projects
Kiki’s Decorating Services
02.2022 - 12.2024
Bar Supervisor /Assistant Event Coordinator
Guerrilla Pub Co.
06.2021 - 02.2022
Supervisor
Taka Taka
01.2020 - 06.2021
All-Rounder
Armou Tavern
05.2019 - 09.2019
Bachelor of Arts - Contemporary Art
Bath Spa University
Languages
English
Native or Bilingual
Greek
Native or Bilingual
Certification
BIIAB Level 2 Award for Personal License Holders
Education
Bath,Bristol
Name & contact
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