Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kilah Gaston

Townsville,QLD

Summary

As a newly graduate of High school, I am currently working two jobs throughout the week and am still keen to learn more skills and gain more experience. My ultimate goal is too become a Beautician and plan to commence the study of a Diploma in Beauty Therapy at TAFE QLD in July. I am hard working and willing to go the extra mile to ensure great and professional interaction between myself and others. I work well in a team setting as well as independently and bring a positive attitude to all workplaces to enable a smooth and comfortable area for both co-workers and customers.

Overview

2
2
years of professional experience

Work History

Salon Assistant

The Makeup Mirror
12.2023 - Current
  • Increased client retention with effective communication skills and timely appointment scheduling.
  • Ensured consistent client satisfaction by maintaining updated knowledge on current trends, styles, and industry best practices.
  • Safeguarded client health by adhering to strict sanitization protocols for tools, equipment, and workstations before each use.
  • Pre-booked clients for follow-up visits and promoted salon services and retail products.
  • Promoted salon services and products to boost sales revenue and enhance overall client experience.
  • Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
  • Provided assistance to stylists when needed.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Created attractive displays to promote salon services and products.

Customer Service Cashier

Lenard's Chicken
02.2022 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

High School Diploma -

Ryan Catholic College - Townsville
Kirwan, QLD
11.2023

Skills

  • Customer Service
  • Calm Under Pressure
  • Teamwork and Collaboration
  • Problem Solving
  • Efficient
  • Creativity

References

The Makeup Mirror: 

Teena Scuderi (owner): themakeupmirror@hotmail.com 

                                         0487531634 


Pria D'souza (Indigenous mentor): pdsouza@ryan.catholic.edu.au 



Timeline

Salon Assistant

The Makeup Mirror
12.2023 - Current

Customer Service Cashier

Lenard's Chicken
02.2022 - Current

High School Diploma -

Ryan Catholic College - Townsville

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Kilah Gaston