Kilah Gaston
Townsville,QLD
Summary
As a newly graduate of High school, I am currently working two jobs throughout the week and am still keen to learn more skills and gain more experience. My ultimate goal is too become a Beautician and plan to commence the study of a Diploma in Beauty Therapy at TAFE QLD in July. I am hard working and willing to go the extra mile to ensure great and professional interaction between myself and others. I work well in a team setting as well as independently and bring a positive attitude to all workplaces to enable a smooth and comfortable area for both co-workers and customers.
Overview
2
2
years of professional experience
Work History
Salon Assistant
The Makeup Mirror
12.2023 - Current
- Increased client retention with effective communication skills and timely appointment scheduling.
- Ensured consistent client satisfaction by maintaining updated knowledge on current trends, styles, and industry best practices.
- Safeguarded client health by adhering to strict sanitization protocols for tools, equipment, and workstations before each use.
- Pre-booked clients for follow-up visits and promoted salon services and retail products.
- Promoted salon services and products to boost sales revenue and enhance overall client experience.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
- Provided assistance to stylists when needed.
- Offered exceptional service and support to walk-in and scheduled customers.
- Created attractive displays to promote salon services and products.
Customer Service Cashier
Lenard's Chicken
02.2022 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Certificate III in Beauty Services
TAFE Queensland - Pimlico
Townsville, QLD01.2025
High School Diploma -
Ryan Catholic College - Townsville
Kirwan, QLD11.2023
Skills
- Customer Service
- Calm Under Pressure
- Teamwork and Collaboration
- Problem Solving
- Efficient
- Creativity
Timeline
Salon Assistant
The Makeup Mirror
12.2023 - Current
Customer Service Cashier
Lenard's Chicken
02.2022 - Current
Certificate III in Beauty Services
TAFE Queensland - Pimlico
High School Diploma -
Ryan Catholic College - Townsville
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