Kilarna Christie
Charleville,QLD
Summary
Dynamic hospitality professional with experience in the service industry, excelling in customer assistance and time management. Proven ability to enhance guest experiences through effective service and staff training. Skilled in cash handling and maintaining cleanliness, contributing to improved customer retention and loyalty.
Overview
10
10
years of professional experience
Work History
Hotel Cleaner
On The Rocks Restaurant
08.2016 - Current
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Bar Maid
Hotel Corones
05.2021 - 09.2023
- Served beverages efficiently, ensuring timely and accurate order fulfillment.
- Maintained cleanliness and organization of bar area to enhance guest experience.
- Assisted in inventory management, tracking stock levels and ordering supplies as needed.
- Engaged with customers to provide exceptional service, building rapport and loyalty.
- Manged Hotel booking/check ins
- Collaborated with kitchen staff to streamline communication during busy service periods.
- Trained new team members on bar operations and customer service standards.
- Maintained a clean and welcoming environment for guests with regular cleaning tasks and efficient organization.
Cleaner
Bailey Bar Caravan Park
07.2015 - 02.2017
- Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
Education
High School Diploma - undefined
Charleville State High Schoool
Charleville 2015
Skills
- Time management
- Decision-making abilities
- Problem-solving skills
- Cash handling
- Hospitality services
- Customer assistance
- Order taking
- Interior and exterior cleaning
- Staff training
Timeline
Bar Maid
Hotel Corones
05.2021 - 09.2023
Hotel Cleaner
On The Rocks Restaurant
08.2016 - Current
Cleaner
Bailey Bar Caravan Park
07.2015 - 02.2017
High School Diploma - undefined
Charleville State High Schoool