Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kilian Redmond

Melbourne,Vic

Summary

Dedicated and results-driven hospitality professional with a rich tapestry of international experiences and a proven track record in delivering exceptional service. Leveraging a Level 3 Diploma in Events and Hospitality Management, I excel in diverse roles, from Bar Manager to plumbing apprentice, showcasing adaptability, a strong work ethic, and a passion for exceeding expectations. Having worked with esteemed clients such as Google, The Financial Times, Shell, and at renowned events like the World Economic Forum and Cannes Lions Festival, I bring a unique blend of managerial expertise and a keen understanding of customer-oriented service. My commitment to setting and achieving targets is evidenced by successfully managing the breakdown of 48 events in 4 days at the World Economic Forum for multiple consecutive years. With a penchant for executing engaging promotional events, particularly in the realm of cocktail-themed experiences, I have honed my skills in hospitality operations, including meticulous stock control, supplier interactions, cost-efficient rota planning, and precise cash handling. Recognized for my leadership and staff training skills, I am adept at recruitment, conducting interviews, and ensuring high standards in team performance. My communication and interpersonal skills have been finely tuned through various management roles and extensive travel for work.

Overview

12
12
years of professional experience

Work History

Bar Manager

LiquidChefs UK
01.2019 - 01.2024
  • Worked at international summits and conferences, including the World Economic Forum and the International Conference & Exhibition of Liquefied Natural Gas
  • Key member of setup and breakdown teams, working intense hours to tight deadlines
  • Managed diverse UK events, from festivals to prestigious venues like the O2 arena
  • Responsible for managing small teams to produce high standards with attention to detail and diplomacy
  • Proven customer service and engagement skills, maintaining high energy levels and professionalism during long shifts.

Plumbing Apprentice

Acorn Plumbing
01.2021 - 01.2023
  • Gained hands-on experience in various plumbing tasks, including installations and repairs under the guidance of experienced plumbers
  • Managed face-to-face pressure from clients during busy periods, demanding quick problem resolution
  • Executed plumbing installations and repairs with precision, ensuring compliance with industry standards
  • Collaborated with experienced plumbers to troubleshoot complex issues and provide effective solutions
  • Contributed to the maintenance of tools and equipment, ensuring optimal functionality.

Manager

Coffee Club
01.2019 - 01.2021
  • Oversee the day-to-day operations of the coffee shop
  • Ensure that the coffee shop is running efficiently and meeting its financial goals
  • Recruit, train, and manage staff members
  • Schedule and supervise the work of the employees
  • Provide leadership and motivation to the team
  • Ensure excellent customer service and address customer complaints or concerns
  • Create a welcoming and friendly atmosphere for customers
  • Manage inventory levels of coffee beans, supplies, and other products
  • Order supplies as needed, keeping track of stock levels and expiration dates
  • Ensure that the quality of coffee and other products meets the established standards
  • Monitor and maintain equipment to ensure it is functioning properly
  • Develop and implement sales strategies to increase revenue
  • Plan and execute marketing initiatives to attract new customers and retain existing ones
  • Build relationships with the local community to enhance the coffee shop's presence
  • Participate in local events and initiatives to promote the business
  • Address operational issues promptly and implement solutions
  • Adapt to changing circumstances and make decisions to optimize performance.

Freelance Events Work

KR Bartending
09.2018 - Current

Bar Manager & Barman

The Rising Sun
06.2017 - 09.2018
  • Promoted to Bar Manager, proving leadership and interpersonal skills
  • Organized promotional events, conducted market research, and handled customer complaints
  • Tasked with delivery organization, stock rotation, cellar maintenance, and line cleaning.

Barman

The Rising Sun
11.2016 - 06.2017

Commis Chef, Barman, FOH

Porters Restaurant
04.2015 - 11.2016

Commis Chef

The Akeman
01.2014 - 01.2015

KP, Commis Chef

HERE Café
01.2012 - 01.2014

Education

Level 3 Events and Hospitality Management -

West Herts College
Watford
12.2018

Level 2 Plumbing -

West Herts College
12.2015

GCSEs -

John F Kennedy School
12.2014

Skills

  • Experienced Bar Manager with a proven ability to work cohesively with diverse groups for smooth, customer-oriented service
  • International experience in the hospitality industry working with high-profile clients such as Google, The Financial Times, Shell, WEF & Cannes Lions Festival
  • Comfortable working intensely to set targets; executed the breakdown of 48 events in 4 days at the World Economic Forum 2019, 2020, 2022, 2023 & 2024 Also, Cannes Lions Festival 2019, 2021, 2022 & 2023
  • Confident in developing and executing engaging promotional events, particularly in the realm of cocktail-themed experiences
  • Trained and experienced in hospitality operations, including stock control, ordering from suppliers, cost-efficient rota planning, and cash handling
  • Comfortable carrying out recruitment, conducting interviews, terminating staff when required, and recognized for staff training skills
  • Strong communication and interpersonal skills gained through various management roles

Accomplishments

  • Full clean UK manual driving license.
  • Liquid Chefs UK’s Bartender of the Month (October 2018).

Timeline

Plumbing Apprentice

Acorn Plumbing
01.2021 - 01.2023

Bar Manager

LiquidChefs UK
01.2019 - 01.2024

Manager

Coffee Club
01.2019 - 01.2021

Freelance Events Work

KR Bartending
09.2018 - Current

Bar Manager & Barman

The Rising Sun
06.2017 - 09.2018

Barman

The Rising Sun
11.2016 - 06.2017

Commis Chef, Barman, FOH

Porters Restaurant
04.2015 - 11.2016

Commis Chef

The Akeman
01.2014 - 01.2015

KP, Commis Chef

HERE Café
01.2012 - 01.2014

Level 3 Events and Hospitality Management -

West Herts College

Level 2 Plumbing -

West Herts College

GCSEs -

John F Kennedy School
Kilian Redmond