Kilie Jacobs
Thomastown
Overview
10
10
years of professional experience
Work History
Supervisor
Fighters Xpress
02.2019 - 08.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
School Crossing Guard
City Of Whittlesea
01.2021 - 01.2022
- Demonstrated strong problem-solving skills by addressing unexpected situations or conflicts arising during daily duties effectively.
- Adapted swiftly to changing weather conditions, adjusting guarding strategies accordingly to maintain optimal student protection at all times.
- Maintained a safe environment for students with consistent enforcement of school zone speed limits and traffic rules.
- Ensured student safety by diligently monitoring crosswalks and traffic during arrival and dismissal times.
Personal Support Worker
Queens Lodge
01.2015 - 01.2019
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Documented vitals, behaviors, and medications in client medical records.
- Supported meal planning and preparation according to dietary restrictions or preferences of the client.
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Discipline
- Operations Management
- Business Administration
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Time Management
- Attention to Detail
- Excellent Communication
Timeline
School Crossing Guard
City Of Whittlesea
01.2021 - 01.2022
Supervisor
Fighters Xpress
02.2019 - 08.2024
Personal Support Worker
Queens Lodge
01.2015 - 01.2019