Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kim Andreoli

Smithfield,NSW

Summary

Experienced leader with a proven track record of coordinating departments in large retail companies. Achieved consistent results through strong leadership, effective team management, and a customer-centric approach. Expertise includes boosting sales, optimizing inventory, and implementing strategies for operational efficiency and customer satisfaction.

Adaptable professional adept at quickly adjusting to new environments and work situations.

Overview

14
14
years of professional experience

Work History

Personal Assistant

Harvey Norman
Sydney, NSW
08.2024 - 09.2024
  • Organized travel arrangements, including flights, transportation, and accommodation.
  • Provided administrative support to the executive team by conducting research and preparing statistical reports.
  • Managed office supplies inventory and placed orders when necessary.
  • Maintained confidential files related to personnel records or other sensitive information.
  • Proofread documents for accuracy prior to submission to the executive team.
  • Processed invoices related to business expenses incurred by the executive team.
  • Coordinated corporate events such as seminars or workshops hosted by the company.
  • Checked personal and professional activities to remind employer of priority tasks and deadlines.
  • Performed various clerical tasks and organized office areas to promote productivity.
  • Utilized technology efficiently, including MS Office and CRM systems, to enhance productivity and organization.
  • Managed expense reports, including tracking receipts and processing reimbursements promptly.

Personal Assistant to the Owner

Private Family
Sydney, NSW
08.2023 - 08.2024
  • Researched and organized travel arrangements for Owner.
  • Drafted agendas and created presentations for meetings with Owner.
  • Screened phone calls and emails to prioritize requests from clients or colleagues.
  • Coordinated events, conferences, seminars and workshops as requested by the Owner.
  • Handled confidential documents with discretion when required by the Owner.
  • Performed general office duties such as photocopying, scanning documents.
  • Responded promptly to inquiries from clients or team members regarding projects handled by the owner.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Organized work projects around client's house.
  • Booked flights, hotel accommodations and ground transportation for smooth business travel.

Retail Sales Assistant

Shivan Seven
Sydney, NSW
09.2021 - 01.2022
  • Greeted customers and provided assistance with product selection.
  • Assisted in creating displays to promote products.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Assisted customers with returns, exchanges and refunds.
  • Replenished merchandise on shelves as needed throughout the day.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Processed special orders for out-of-stock items when necessary.
  • Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
  • Attended staff meetings to discuss new products or changes in store policy or procedure.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Senior Sales Assistant

Nara Camicie
Sydney, NSW
08.2014 - 07.2016
  • Greeted customers and provided excellent customer service.
  • Operated the cash register, accepted payment, and issued receipts.
  • Stocked shelves with merchandise according to company guidelines.
  • Processed returns and exchanges of merchandise promptly and efficiently.
  • Informed customers of current sales promotions and discounts.
  • Resolved customer complaints in a professional manner.
  • Ensured compliance with company standards for quality customer service.
  • Organized backroom storage areas for efficient product retrieval.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Stocked, replenished, and organized inventory to keep store merchandise fresh.
  • Managed cash register operations using POS system and processed sales and returns.

Senior Sales Assistant

Zara
Sydney, NSW
04.2013 - 03.2014
  • Assisted in creating displays to promote products.
  • Assisted customers with returns, exchanges and refunds.
  • Replenished merchandise on shelves as needed throughout the day.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Processed special orders for out-of-stock items when necessary.
  • Ensured that all promotional materials were properly displayed in their designated areas.
  • Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
  • Attended staff meetings to discuss new products or changes in store policy or procedure.
  • Monitored stock levels to facilitate restocking and replenishment of shelves.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Ticketed, arranged and displayed merchandise to promote sales.

Department Coordinator

Massimo dutti
Milan, Italy
04.2011 - 02.2013
  • Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
  • Assisted with budgeting, forecasting and tracking of sales performance against goals.
  • Created pricing strategies in line with company objectives while taking into account competitive pricing strategies.
  • Assisted in creating displays to promote products.
  • Processed special orders for out-of-stock items when necessary.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Analyzed customer feedback data to identify areas of improvement within the store's services.
  • Monitored stock levels to facilitate restocking and replenishment of shelves.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Maintained inventory levels, tracked incoming and outgoing shipments, and managed stockroom organization.
  • Coordinated with vendors to ensure timely delivery of merchandise.
  • Ordered supplies necessary for smooth functioning of the store when required.

Shoowroom Assistant

Emilio Pucci
Milan, Italy
06.2010 - 12.2010
  • Maintained showroom appearance through stocking shelves, organizing displays, dusting and vacuuming.
  • Performed inventory checks and restocked merchandise as necessary.
  • Assisted with merchandising activities such as window display setup and visual presentation of products.
  • Assisted management in developing promotional materials for store events.
  • Monitored stock levels within the showroom area.
  • Kept showroom clean and maintained neat, orderly product displays to deliver professional appearance to guests.
  • Welcomed all guests to showroom with positive attitude and warm smile.

Education

Bachelor of Languages - Foreign Languages Education

University Statale Di Milano
05-2010

Skills

Leadership & Team Management – Skilled in leading, training, and motivating teams to achieve sales goals

Sales & Revenue Growth – Proven ability to drive sales, set targets, and implement strategies for improved performance

Inventory Management – Experience managing stock levels

Customer Service Excellence – Committed to delivering high-quality service and resolving customer issues

Financial Management – Skilled in budgeting, managing P&L, and controlling labor and operational costs

Visual Merchandising – Expertise in creating compelling displays to enhance sales

Problem Solving – Quick to address and resolve operational challenges

Time Management – Efficient multitasker in a fast-paced environment

POS & Tech Savvy – Proficient in POS systems and retail management software

Timeline

Personal Assistant

Harvey Norman
08.2024 - 09.2024

Personal Assistant to the Owner

Private Family
08.2023 - 08.2024

Retail Sales Assistant

Shivan Seven
09.2021 - 01.2022

Senior Sales Assistant

Nara Camicie
08.2014 - 07.2016

Senior Sales Assistant

Zara
04.2013 - 03.2014

Department Coordinator

Massimo dutti
04.2011 - 02.2013

Shoowroom Assistant

Emilio Pucci
06.2010 - 12.2010

Bachelor of Languages - Foreign Languages Education

University Statale Di Milano

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Kim Andreoli