Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Kim Barnes

Kim Barnes

South Lismore,NSW

Summary

Gifted professional with drive to provide remarkable service. True people person skilled in resolving issues and understanding importance of corporate branding. Over 40 years driving growth and brand recognition for major hotel chains.

Overview

31
31
years of professional experience

Work History

Hotel Manager

Station Hotel
South Lismore, NSW
11.2013 - 01.2024
  • Developed and implemented hotel policies and procedures.
  • Provided training to staff in customer service, safety, and other topics related to hospitality industry.
  • Assigned duties and monitored performance of all employees in the hotel.
  • Ensured that guests received prompt, courteous attention throughout their stay.
  • Maintained high standards of quality control, hygiene, health and safety.
  • Handled guest complaints professionally and efficiently.
  • Created a positive work environment for staff by providing guidance, support, recognition and motivation.
  • Managed budgeting processes including forecasting revenues and expenses for the hotel.
  • Organized special events such as conferences or meetings in the hotel premises ensuring smooth running of activities according to plan.
  • Ensured compliance with local regulations related to health and safety standards or licensing laws.
  • Analyzed sales data from different channels and identified opportunities for improvement in terms of pricing strategies or promotions.
  • Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
  • Resolved conflicts between staff members or guests when necessary.

Hotel Manager

Coachman Hotel Motel Parkes
Parkes, NSW
01.2011 - 11.2013
  • Developed and implemented hotel policies and procedures.
  • Provided training to staff in customer service, safety, and other topics related to hospitality industry.
  • Assigned duties and monitored performance of all employees in the hotel.
  • Ensured that guests received prompt, courteous attention throughout their stay.
  • Maintained high standards of quality control, hygiene, health and safety.
  • Handled guest complaints professionally and efficiently.
  • Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
  • Created a positive work environment for staff by providing guidance, support, recognition and motivation.
  • Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
  • Negotiated contracts with vendors for services such as food supply or maintenance services.
  • Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review.
  • Organized special events such as conferences or meetings in the hotel premises ensuring smooth running of activities according to plan.
  • Ensured compliance with local regulations related to health and safety standards or licensing laws.
  • Developed strategic plans for increasing occupancy rates and improving overall profitability.
  • Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
  • Monitored customer feedback surveys and took appropriate action based on results.
  • Resolved conflicts between staff members or guests when necessary.
  • Handled guest complaints and offered complimentary services for hardship cases.
  • Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.

Executive Housekeeper

Radison
Sydney, NSW
01.1993 - 02.1997
  • Ensured compliance with hotel policies concerning fire safety regulations.
  • Managed lost and found property according to company policy and procedure.
  • Adhered strictly to company rules and regulations pertaining to health and safety guidelines.
  • Communicated effectively with other departments in order to provide efficient service delivery.
  • Supervised and coordinated the activities of housekeeping staff.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned areas.
  • Inspected guest rooms and public areas to ensure furnishings, equipment, linens, and supplies meet established standards.
  • Ensured all safety regulations are followed in accordance with OSHA guidelines.
  • Assisted in training new employees on proper cleaning techniques and procedures.
  • Conducted regular inspections of all guestrooms to ensure quality control standards are met.
  • Developed work schedules for housekeeping personnel ensuring adequate coverage at all times.
  • Maintained inventory levels of cleaning products, linen, uniforms and other related items needed for daily operations.
  • Prepared monthly reports regarding budgeting, scheduling, payroll records.
  • Provided guidance to staff members in resolving customer complaints in a timely manner.
  • Investigated accidents or injuries that occurred within the department and reported findings to management team.
  • Organized employee work assignments to maximize productivity while maintaining high quality standards.
  • Coordinated maintenance requests from guests with engineering department as needed.
  • Conducted daily walk throughs and inspections of guest rooms and public spaces.
  • Prepared and distributed assignment sheets to assigned staff.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Generated purchase orders and maintained monthly checkbook to sustain appropriate cost and expense control levels.
  • Organized supplies for use based on expected customer needs.
  • Ordered supplies through approved vendors and submitted invoices for payments.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Checked inventory for required supplies and made lists for needed cleaning products.

Education

High School Diploma -

Buller High School
Westport New Zealand
07-1974

Skills

  • Special Event Coordination
  • Dining Reservations
  • VIP Services
  • Guest Experiences

Affiliations

  • Fitness Walking, Weight training, Circuit,Biking
  • Dancing Rock And Roll, line Dancing,Zoomba
  • Reading

Timeline

Hotel Manager

Station Hotel
11.2013 - 01.2024

Hotel Manager

Coachman Hotel Motel Parkes
01.2011 - 11.2013

Executive Housekeeper

Radison
01.1993 - 02.1997

High School Diploma -

Buller High School

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