Kim Bein
Victoria Point,Australia
Summary
Proficient professional with good problem-solving and group management skills. Successful at keeping employees on-task and achieving quality objectives.
Overview
13
13
years of professional experience
Work History
Area Manager
Broadlex Cleaning and Property Services
Brisbane, QLD
06.2021 - 01.2025
- Conducted client visitations to enhance relationships and service delivery.
- Executed performance and quality assurance measures to uphold standards.
- Performed weekly and monthly cleaning audits to ensure compliance with protocols.
- Managed ordering of consumables to maintain inventory levels.
- Facilitated direct communication with clients for feedback and improvement.
- Ensured compliance with OH&S reporting and regulations.
- Aligned procedures with evolving business demands to optimize operations.
- Compiled monthly reports to track performance metrics and progress.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Supervised employees, ensuring optimal productivity.
Queensland Account Manager
SKG Commercial Cleaning
Brisbane, QLD
05.2018 - 04.2021
- Conducted daily checks of client areas to ensure compliance with performance standards.
- Executed cleaning audits on daily, weekly, and monthly schedules to maintain quality assurance.
- Ordered consumables to support operational needs and prevent shortages.
- Communicated directly with national clients to address concerns and enhance relationships.
- Compiled monthly reports to summarize performance metrics and compliance results.
- Provided guidance and coaching to employees and subcontractors for skill enhancement.
- Completed OH&S reporting to uphold safety regulations.
- Approved timesheets to ensure accurate payroll processing.
Client Service Manager - Queensland Portfolio
AMC Commercial Cleaning
Brisbane, QLD
01.2012 - 03.2018
- Conducted client visitations for national clients to enhance service delivery.
- Performed weekly and monthly cleaning audits to ensure compliance with quality standards.
- Managed ordering processes for consumables to maintain operational efficiency.
- Facilitated direct communication with facility managers and national clients to address needs.
- Executed OH&S reporting and compliance tasks to uphold safety regulations.
- Completed daily checks of client areas to identify and rectify issues promptly.
- Compiled comprehensive monthly reports for performance evaluation and strategic planning.
- Provided guidance and coaching to franchisees and subcontractors, fostering skill development.
Skills
- Communication skills
- Relationship management
- Team collaboration
- Written communication
- Telephone etiquette
- Administrative skills
- Inquiry and complaint resolution
- Time management
- Problem solving
- Computer proficiency
- Accounts payable and receivable
- Invoicing and billing
- Typing proficiency
- Quality assurance
- Facility inspections
- Microsoft Office suite
- Email communication
- Internet navigation
Education & Training
UEENEEE101A, and UEENEEP026A - Test and Tag Compliance
Personal Strengths And Abilities
- Organized, adaptable work ethic, with practical solutions to problems
- An energetic self-starter, committed to detail and follow through
- A great team player with confident and productive interpersonal skills
- Committed to providing the best service to the organization and the customer
References
References available upon request.
Timeline
Area Manager
Broadlex Cleaning and Property Services
06.2021 - 01.2025
Queensland Account Manager
SKG Commercial Cleaning
05.2018 - 04.2021
Client Service Manager - Queensland Portfolio
AMC Commercial Cleaning
01.2012 - 03.2018
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