Kim Bein
Summary
Proficient professional with good problem-solving and group management skills. Successful at keeping employees on-task and achieving quality objectives.
Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
Overview
13
13
years of professional experience
Work History
Area Manager
Broadlex Cleaning and Property Services
07.2021 - 01.2025
- Conducted client visitations to enhance relationships and service delivery.
- Executed performance and quality assurance measures to uphold standards.
- Performed weekly and monthly cleaning audits to ensure compliance with protocols.
- Managed ordering of consumables to maintain inventory levels.
- Facilitated direct communication with clients for feedback and improvement.
- Ensured compliance with OH&S reporting and regulations.
- Aligned procedures with evolving business demands to optimize operations.
- Compiled monthly reports to track performance metrics and progress.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Supervised employees, ensuring optimal productivity.
Client Service Manager
Jan Pro Cleaning
09.2020 - 07.2021
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Coached team members on best practices for exceptional customer service, boosting overall performance levels.
- Successfully resolved escalated client issues, restoring trust and safeguarding the company''s reputation.
- Followed through with client requests to resolve problems.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Queensland Account Manager
SKG Commercial Cleaning
05.2018 - 04.2020
- Conducted daily checks of client areas to ensure compliance with performance standards.
- Executed cleaning audits on daily, weekly, and monthly schedules to maintain quality assurance.
- Ordered consumables to support operational needs and prevent shortages.
- Communicated directly with national clients to address concerns and enhance relationships.
- Compiled monthly reports to summarize performance metrics and compliance results.
- Provided guidance and coaching to employees and subcontractors for skill enhancement.
- Completed OH&S reporting to uphold safety regulations.
- Approved timesheets to ensure accurate payroll processing.
Client Service Manager - Queensland Portfolio
AMC Commercial Cleaning
01.2012 - 03.2018
- Conducted client visitations for national clients to enhance service delivery.
- Performed weekly and monthly cleaning audits to ensure compliance with quality standards.
- Managed ordering processes for consumables to maintain operational efficiency.
- Facilitated direct communication with facility managers and national clients to address needs.
- Executed OH&S reporting and compliance tasks to uphold safety regulations.
- Completed daily checks of client areas to identify and rectify issues promptly.
- Compiled comprehensive monthly reports for performance evaluation and strategic planning.
- Provided guidance and coaching to franchisees and subcontractors, fostering skill development.
Skills
- Communication skills
- Relationship management
- Team collaboration
- Written communication
- Telephone etiquette
- Administrative skills
- Inquiry and complaint resolution
- Time management
- Problem solving
- Computer proficiency
- Accounts payable and receivable
- Invoicing and billing
- Typing proficiency
- Quality assurance
- Facility inspections
- Microsoft Office suite
- Email communication
- Internet navigation
- Relationship building and management
- Staff training and development
- Customer service
- Attention to detail
- Customer relations
Personal Strengths And Abilities
- Organized, adaptable work ethic, with practical solutions to problems
- An energetic self-starter, committed to detail and follow through
- A great team player with confident and productive interpersonal skills
- Committed to providing the best service to the organization and the customer
References
References available upon request.
Education & Training
UEENEEE101A, and UEENEEP026A - Test and Tag Compliance
Timeline
Area Manager
Broadlex Cleaning and Property Services
07.2021 - 01.2025
Client Service Manager
Jan Pro Cleaning
09.2020 - 07.2021
Queensland Account Manager
SKG Commercial Cleaning
05.2018 - 04.2020
Client Service Manager - Queensland Portfolio
AMC Commercial Cleaning
01.2012 - 03.2018
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