Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kim Black

Wandi

Summary

Dynamic Sales Assistant with proven expertise at Nick Scali Furniture, excelling in relationship building and upselling strategies. Consistently exceeded sales targets while delivering exceptional customer service, fostering loyalty and satisfaction. Skilled in cash handling and adept at creating positive shopping experiences, contributing to a thriving retail environment.

Overview

23
23
years of professional experience

Work History

Sales Assistant

Nick Scali Furniture
11.2016 - 03.2025
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Established rapport with customers using active listening and interpersonal skills.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Fostered positive shopping environment, leading to high customer satisfaction scores.
  • Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
  • Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
  • Trained new staff on sales techniques and store policies, enhancing overall team performance.

Sales Assistant

Harvey Norman O'Connor
08.2002 - 08.2016
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Developed loyal customer base by providing consistent, high-quality service.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

No Degree -

Manly Girls High School
Manly, NSW

Skills

  • Cash handling
  • Goal oriented
  • Relationship building
  • Sales expertise
  • Opening and closing procedures
  • Customer relationship management
  • Order fulfillment
  • Upselling strategies
  • Sales target achievement

Timeline

Sales Assistant

Nick Scali Furniture
11.2016 - 03.2025

Sales Assistant

Harvey Norman O'Connor
08.2002 - 08.2016

No Degree -

Manly Girls High School

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Kim Black