Summary
Overview
Work History
Skills
Timeline
Generic

Kim Bow

Summary

With a proven track record at South Durras Big4, I excel in team leadership and customer service, enhancing client satisfaction and employee productivity. Skilled in documentation and verbal communication, I've successfully developed relationships and streamlined operations, demonstrating a significant impact on business growth and team development.

Overview

49
49
years of professional experience

Work History

Manager

South Durras Big4
09.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Worked in the caretaking duties of the park which involved being onsite 24/7
  • Created payroll every week.
  • cleaned amenities blocks and camp kitchen daily.
  • All aspects of running a park.
  • Conducted kids disco's, craft sessions, Easter activities & School holiday activities for the kids.

Activities Coordinator

Catholic Health Care
12.2004 - 08.2022
  • Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
  • Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
  • Organized diverse activities, addressing various interests and promoting social interaction among participants.
  • Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
  • Fostered a sense of belonging among participants through regular recognition of achievements during group gatherings and celebrations.
  • Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
  • Maintained and ordered supplies for activities.
  • Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
  • Improved event coordination efficiency by streamlining processes, resulting in smoother execution of planned activities.
  • Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.
  • Developed strong relationships with community partners, expanding available resources for program offerings.
  • Managed budgetary constraints effectively by identifying cost-efficient activities and materials.
  • Promoted physical wellness through the implementation of group exercise classes tailored to various ability levels.
  • Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
  • Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
  • Facilitated communication between participants and their families, ensuring consistent updates on involvement levels and achievements within the program.
  • Ensured safety and compliance with local regulations by conducting regular audits of program spaces, equipment, and materials.
  • Maintained thorough documentation of attendance records, incident reports, and other pertinent information related to each participant''s experience within the program.
  • Addressed individual preferences by offering a range of culturally relevant activities, fostering inclusiveness and cultural appreciation.
  • Implemented successful fundraising initiatives to support special events or outings for participants.
  • Coordinated volunteer efforts, maximizing available resources while providing meaningful experiences for community members.
  • Established partnerships with local businesses that provided additional resources or services related to program offerings which enhanced overall participant experiences.
  • Enhanced team collaboration by organizing regular planning meetings and setting clear goals and expectations.
  • Enhanced community engagement by organizing and leading diverse recreational activities tailored to participants' interests and abilities.
  • Implemented volunteer recruitment and training program, strengthening event support team.
  • Boosted participant satisfaction with creative theme-based activities, ensuring memorable and engaging experience.
  • Designed and facilitated workshops aimed at promoting health and wellness, contributing to improved community well-being.

Activities Coordinator

IRT
04.1989 - 10.2004

All comments from above employer.

  • Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
  • Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
  • Organized diverse activities, addressing various interests and promoting social interaction among participants.
  • Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
  • Fostered a sense of belonging among participants through regular recognition of achievements during group gatherings and celebrations.
  • Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
  • Maintained and ordered supplies for activities.
  • Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
  • Improved event coordination efficiency by streamlining processes, resulting in smoother execution of planned activities.
  • Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.
  • Developed strong relationships with community partners, expanding available resources for program offerings.
  • Managed budgetary constraints effectively by identifying cost-efficient activities and materials.
  • Promoted physical wellness through the implementation of group exercise classes tailored to various ability levels.
  • Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
  • Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
  • Facilitated communication between participants and their families, ensuring consistent updates on involvement levels and achievements within the program.
  • Ensured safety and compliance with local regulations by conducting regular audits of program spaces, equipment, and materials.
  • Maintained thorough documentation of attendance records, incident reports, and other pertinent information related to each participant''s experience within the program.
  • Addressed individual preferences by offering a range of culturally relevant activities, fostering inclusiveness and cultural appreciation.
  • Implemented successful fundraising initiatives to support special events or outings for participants.
  • Coordinated volunteer efforts, maximizing available resources while providing meaningful experiences for community members.
  • Established partnerships with local businesses that provided additional resources or services related to program offerings which enhanced overall participant experiences.
  • Conducted accessibility audits for all event locations, ensuring inclusivity and compliance with regulations.
  • Enhanced team collaboration by organizing regular planning meetings and setting clear goals and expectations.
  • Implemented volunteer recruitment and training program, strengthening event support team.
  • Conducted post-event evaluations to gather feedback, leading to continuous improvement in event planning and execution.
  • Boosted participant satisfaction with creative theme-based activities, ensuring memorable and engaging experience.
  • Created monthly newsletter to keep community informed and engaged about upcoming activities and initiatives.
  • Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Coordinated with other entertainment venues to create joint promotional events.

Clerk

Grace Bros
03.1980 - 03.1989
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Enhanced team morale, organizing staff events and fostering positive work environment.
  • Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

Enrolled Nurse

Royal Ryde Homes
07.1975 - 12.1979
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
  • This was 3 homes in one complex. Terminal cancer, rehabilitation & House of incurables.
  • a horrible description of the place and it is now a rehabilitation centre, but back in the day it was a training hospital for enrolled nurses and you had to do a stint in every section..

Skills

  • Customer service
  • Team leadership
  • Verbal and written communication
  • Documentation and reporting

Timeline

Manager

South Durras Big4
09.2022 - Current

Activities Coordinator

Catholic Health Care
12.2004 - 08.2022

Activities Coordinator

IRT
04.1989 - 10.2004

Clerk

Grace Bros
03.1980 - 03.1989

Enrolled Nurse

Royal Ryde Homes
07.1975 - 12.1979
Kim Bow