With a proven track record at South Durras Big4, I excel in team leadership and customer service, enhancing client satisfaction and employee productivity. Skilled in documentation and verbal communication, I've successfully developed relationships and streamlined operations, demonstrating a significant impact on business growth and team development.
Overview
49
49
years of professional experience
Work History
Manager
South Durras Big4
South Durras, NSW
09.2022 - Current
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Developed and maintained relationships with customers and suppliers through account development.
Improved marketing to attract new customers and promote business.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Worked in the caretaking duties of the park which involved being onsite 24/7
Created payroll every week.
cleaned amenities blocks and camp kitchen daily.
All aspects of running a park.
Conducted kids disco's, craft sessions, Easter activities & School holiday activities for the kids.
Activities Coordinator
Catholic Health Care
Batemans Bay, NSW
12.2004 - 08.2022
Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
Organized diverse activities, addressing various interests and promoting social interaction among participants.
Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
Fostered a sense of belonging among participants through regular recognition of achievements during group gatherings and celebrations.
Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
Maintained and ordered supplies for activities.
Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
Improved event coordination efficiency by streamlining processes, resulting in smoother execution of planned activities.
Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.
Developed strong relationships with community partners, expanding available resources for program offerings.
Managed budgetary constraints effectively by identifying cost-efficient activities and materials.
Promoted physical wellness through the implementation of group exercise classes tailored to various ability levels.
Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
Facilitated communication between participants and their families, ensuring consistent updates on involvement levels and achievements within the program.
Ensured safety and compliance with local regulations by conducting regular audits of program spaces, equipment, and materials.
Maintained thorough documentation of attendance records, incident reports, and other pertinent information related to each participant''s experience within the program.
Addressed individual preferences by offering a range of culturally relevant activities, fostering inclusiveness and cultural appreciation.
Implemented successful fundraising initiatives to support special events or outings for participants.
Coordinated volunteer efforts, maximizing available resources while providing meaningful experiences for community members.
Established partnerships with local businesses that provided additional resources or services related to program offerings which enhanced overall participant experiences.
Enhanced team collaboration by organizing regular planning meetings and setting clear goals and expectations.
Enhanced community engagement by organizing and leading diverse recreational activities tailored to participants' interests and abilities.
Implemented volunteer recruitment and training program, strengthening event support team.
Boosted participant satisfaction with creative theme-based activities, ensuring memorable and engaging experience.
Designed and facilitated workshops aimed at promoting health and wellness, contributing to improved community well-being.
Activities Coordinator
IRT
Culburra Beach, NSW & St George's Basin NSW
04.1989 - 10.2004
All comments from above employer.
Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
Organized diverse activities, addressing various interests and promoting social interaction among participants.
Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
Fostered a sense of belonging among participants through regular recognition of achievements during group gatherings and celebrations.
Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
Maintained and ordered supplies for activities.
Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
Improved event coordination efficiency by streamlining processes, resulting in smoother execution of planned activities.
Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.
Developed strong relationships with community partners, expanding available resources for program offerings.
Managed budgetary constraints effectively by identifying cost-efficient activities and materials.
Promoted physical wellness through the implementation of group exercise classes tailored to various ability levels.
Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
Facilitated communication between participants and their families, ensuring consistent updates on involvement levels and achievements within the program.
Ensured safety and compliance with local regulations by conducting regular audits of program spaces, equipment, and materials.
Maintained thorough documentation of attendance records, incident reports, and other pertinent information related to each participant''s experience within the program.
Addressed individual preferences by offering a range of culturally relevant activities, fostering inclusiveness and cultural appreciation.
Implemented successful fundraising initiatives to support special events or outings for participants.
Coordinated volunteer efforts, maximizing available resources while providing meaningful experiences for community members.
Established partnerships with local businesses that provided additional resources or services related to program offerings which enhanced overall participant experiences.
Conducted accessibility audits for all event locations, ensuring inclusivity and compliance with regulations.
Enhanced team collaboration by organizing regular planning meetings and setting clear goals and expectations.
Implemented volunteer recruitment and training program, strengthening event support team.
Conducted post-event evaluations to gather feedback, leading to continuous improvement in event planning and execution.
Boosted participant satisfaction with creative theme-based activities, ensuring memorable and engaging experience.
Created monthly newsletter to keep community informed and engaged about upcoming activities and initiatives.
Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
Created and maintained detailed reports of daily, weekly and monthly operations.
Coordinated with other entertainment venues to create joint promotional events.
Clerk
Grace Bros
Lidcombe, NSW
03.1980 - 03.1989
Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Enhanced team morale, organizing staff events and fostering positive work environment.
Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Enrolled Nurse
Royal Ryde Homes
Ryde, NSW
07.1975 - 12.1979
Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
This was 3 homes in one complex. Terminal cancer, rehabilitation & House of incurables.
a horrible description of the place and it is now a rehabilitation centre, but back in the day it was a training hospital for enrolled nurses and you had to do a stint in every section..