Kim Charles

• Re - Branded Salon new designs and renovation.
• Developed business strategies to enhance service offerings and customer engagement.
• Managed daily operations, ensuring efficient workflow and task prioritization.
• Implemented marketing initiatives to increase brand awareness and attract new clients and maintain existing clients.
• Oversaw financial management,
• Enhanced company reputation by consistently delivering exceptional service quality to clients.
• Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
• Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.

• Revamped and designed comprehensive visual identity of shop.
• Implemented quality control measures to enhance food and service excellence.
• Managed daily operations of the shop.
• Maintained customer retention and enhanced a loyal customer base.
• Implemented POS systems and customer data.
• Promoted business via social media to generate new customers and maximize brand identity.
• Hiring, training and supervision employees.
• Maintaining financials, records and reports.

Key Roles:

• Establish stake holder engagement.
• Delivered events to promote government programs to key stake holders and sponsors. E.g Local government agencies.
• Directed promotional initiatives to launch and establish new business programs.
• Promoted government funded programs to potential participants.
• Increased client base by identifying and pursuing new business opportunities through market research and networking.
• Attended and participated in business expos and government functions.
• Developed women in business workshops.

• Establish and setup new export opportunity/awareness and manufacturing opportunities for small to medium size businesses.
• Cultivated strategic partnerships to enhance business opportunities. E.g AustCham China.
• Export Management.
• Compliances with Regulations.
• Logistics & Supply Chain
• Quality Control. (manufacturing)

• Formulated strategic initiatives to enhance operations of not-for-profit organization focused on supporting startups and small to medium enterprises.
• Executed identification and submission of tenders aligned with organizational vision.
• Initiatives to maintain and expand business incubator growth.
• Create and develop programs to educate small business owners through workshops seminars and business advisory programs.
• Assisted in developing programs tailored for women in business, indigenous enterprises, and migrant entrepreneurs. Supported initiatives that promote inclusivity and diversity in the business landscape. Collaborated with stakeholders to enhance resources for underrepresented business groups.
• Oversaw financial planning and resource allocation to maximize organizational effectiveness.
• Cultivated a culture of innovation and continuous improvement
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Enhanced brand reputation with effective marketing campaigns and public relations efforts.
• Developed and implemented a comprehensive CRM system to enhance customer relationship management.