Summary
Overview
Work History
Education
Skills
Training
Timeline
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KIM COMUELO

KIM COMUELO

Las Pinas City,Philippines

Summary

Skilled technical relations specialist adept in technical customer and client service, with a total of six (6) years of work experience in the information technology industry, working with customers and IT practitioners in the organization. Two years of experience as a Service Desk professional provides end-user technical support for IT-related issues and concerns.

Overview

10
10
years of professional experience

Work History

Service Desk Analyst

CBRE
06.2023 - Current
  • Assists users with their issues, errors, account problems, and other technical queries.
  • Provides technical support to CBRE employee’s.
  • Answer and documents all Help Desk calls related to specific software applications or hardware.
  • Provides end-user support.
  • Inform D&T Services any operational problems.
  • Handle the accounts of all CBRE users (terminated, password reset, account unlocked, etc.).
  • Provides end-user access to security groups, distribution lists, etc.
  • Perform other duties as assigned.
  • Assist with conducting system maintenance on the applications, network.

Jr. Technical Relations Specialist

Nexus Technology Inc.
10.2016 - 05.2023
  • Creates and document IT work processes
  • Assists with technical complaints, errors, account questions, and other technical queries.
  • Monitors and evaluates project progress and status
  • Provides administrative support to engineers, consultants, managers, and correspondence.
  • Coordinates schedules and confirms appointments.
  • Handle RMA coordination for assigned groups.
  • Handle tickets for assigned groups.
  • Audit logs for assigned groups.

Intern

Chemworld
05.2015 - 08.2015
  • Installed software such as Ubuntu, Galderma applications
  • Installed CCTVs
  • Hardware and software troubleshooting
  • Network cabling

Education

B.S. - Information Systems

De La Salle College of St. Benilde
Philippines
01.2016

Skills

  • Data Analysis
  • System Analysis
  • Problem solving
  • Software support
  • System administration
  • Ticketing systems
  • Organization skills
  • Customer service
  • Technical troubleshooting (software/hardware)
  • Account management
  • Technical support
  • Service desk support

Training

  • SAP Business One Customer Experience Workshop by People Ignite Organization
  • CompTIA IT Fundamentals
  • Hardware and Software Fundamentals
  • CompTIA Security Fundamentals
  • CompTIA Database Fundamentals: For Beginners
  • Essentials Service Skills
  • Customer Service Operations Skills
  • Communication Essentials Skills

Timeline

Service Desk Analyst

CBRE
06.2023 - Current

Jr. Technical Relations Specialist

Nexus Technology Inc.
10.2016 - 05.2023

Intern

Chemworld
05.2015 - 08.2015

B.S. - Information Systems

De La Salle College of St. Benilde

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KIM COMUELO