Kim Cook
Perth,WA
Summary
I am a dynamic and enthusiastic individual with the ability to self motivate, as demonstrated in my current position. I also thrive in a group environment. I have willingness to learn new skills, with a positive and mature approach. I hold customer service in a high regard. I seek new challenging roles which allows me to utilise my already remarkable skill set.
I have an extensive work history in both Perth and rural Australia. This highlights my ability to make exceptional alignments with co-workers. I hope to become an valued member of staff.
Overview
16
16
years of professional experience
Work History
Zumba Fitness Instructor
Self Employed
Iluka, WA
05.2015 - Current
- Maintained accurate records of attendance to facilitate efficient billing and payment processing.
- Instructed clients of all skill levels on technique and proper form.
- Encouraged clients to push past comfort levels while maintaining strong focus on safety and technique.
- Choreographed class routines and paired with upbeat music selections.
- Promoted class offerings to increase attendance and consistency.
- Established classes to effectively match skill and learning levels of all participants.
- Enhanced client experience by maintaining motivational and supportive culture.
- Managed group fitness classes of up to 20 members.
- Provided guidance and inspiration to class members and recommended additional fitness resources.
- Created structured and innovative fitness programs to be executed in small to large group atmospheres.
- Encouraged sustainable habits for health, fitness and well-being.
- Monitored client progress in group settings by assessing technique and form.
- Recruited club members for group classes and challenge groups.
- Utilized fitness expertise and creativity to develop Zumba class.
- Offered inspiration and guidance to all club members and group event patrons.
- Evaluated nutrition goals and progress for club patrons.
- Minimized injury risks by advising clients about form and proper clothing.
- Helped students of different abilities levels boost health with skill-adjusted classes.
- Treated injured students with basic first aid and reiterated safety standards to prevent recurrence.
- Demonstrated correct use of gymnastic and exercise equipment for students to achieve maximum benefits.
- Money management and personal financial goal setting.
Group Fitness Instructor
BUSY BODIES
Clarkson, WA
08.2021 - 12.2022
- Managed group fitness classes of up to 30 members.
- Enhanced client experience by maintaining motivational and supportive culture.
- Established classes to effectively match skill and learning levels of all participants.
- Created structured and innovative fitness programs to be executed in small to large group atmospheres.
- Provided guidance and inspiration to class members and recommended additional fitness resources.
- Encouraged sustainable habits for health, fitness and well-being.
- Utilized fitness expertise and creativity to develop 20 class.
- Monitored client progress in group settings by assessing technique and form.
- Recruited club members for group classes and challenge groups.
- Educated clients on effective ways to exercise while on business travel, at home and on vacation.
- Promoted total wellbeing by encouraging students to improve nutrition, weight control and lifestyle.
- Evaluated individual participants to assess conditions and develop suitable training programs.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Served as point of reference for fitness expertise within club.
- Educated participants on team sports techniques and instructed on correct approaches for play.
- Treated injuries and physical distress with immediate care and coordinated more advanced support for critical issues.
- Treated injured students with basic first aid and reiterated safety standards to prevent recurrence.
- Taught participants to maximize exertion and results with exercise routines.
- Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
- Helped students of different abilities levels boost health with skill-adjusted classes.
- Evaluated nutrition goals and progress for club patrons.
Inspection Officer
PCR & Inspection Services
Perth, WA
10.2021 - 09.2022
- Property reports using computer programs, a cellular device and camera
- Updating property coactions on computer program.
- Conducted routine inspections
- Home opens, insuring property was at a impeccable standard implemented by the company.
- Training new employees to company standard.
- Administration
Customer Service Officer
Cunderdin Community Resource Centre
Cunderdin, WA
01.2013 - 12.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Offered basic technical support for clients on wide range of company products.
Manager Co Director
WA Deaf Society
East Perth
11.2010 - 11.2012
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Used coordination and planning skills to achieve results according to schedule.
Bank Teller
National Australian Bank
Joondalup, WA
01.2001 - 03.2002
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Sold and cross-sold bank products to new and existing customers.
- Provided customer records, account statements and copies of checks.
- Placed orders for customer checks and verified starting numbers.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Assisted customers with compromised debit cards and issued new credentials.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Removed mutilated currency from circulation.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Stocked supplies for customers and personal teller station.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Identified sales opportunities and referred customers to branch partners in financial services.
Education
High School Diploma -
Girrawheen Senior High School
Girrawheen, WA11.1987
Skills
- Canine Anatomy Understanding
- Muscle Recovery and Rehab
- Strength Training Technique
- Class Organization
- Stretching and Recovery
- Basic First Aid
- Client Needs Assessment
- Program Planning
- Active Listening
- Health and Wellness Education
- Life-Long Learner
- Customer Loyalty
- RSA 2022
References
Narella Anderson
PCR Inspection Services
Position: Director
Mobile: 0432 965 429
Rozane Van Der Merwe
Busy Bodies Clarkson
Position: Person Trainer
Moblie: 0424 372 985
Timeline
Inspection Officer
PCR & Inspection Services
10.2021 - 09.2022
Group Fitness Instructor
BUSY BODIES
08.2021 - 12.2022
Zumba Fitness Instructor
Self Employed
05.2015 - Current
Customer Service Officer
Cunderdin Community Resource Centre
01.2013 - 12.2015
Manager Co Director
WA Deaf Society
11.2010 - 11.2012
Bank Teller
National Australian Bank
01.2001 - 03.2002
High School Diploma -
Girrawheen Senior High School