Kim Cruickshank

Work History

Delivery Driver

Old Bar Car & Truck Repairs

08.2018 - 11.2024

Completed on-time deliveries by choosing best and most efficient routes.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Operated vehicle safely in highly congested areas with no traffic violations.
Completed rush deliveries on tight timetables to satisfy customer needs.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Managed customer inquiries and complaints in polite and professional manner.
Verified accuracy of all deliveries against order forms.
Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Maintained strong relationships with clients through proactive communication and personalized service.
Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
Fostered strong relationships with customers, leading to increased loyalty and repeat business.
Strengthened company reputation through polite and friendly interactions with customers during deliveries.

Store Team Member

Coles Supermarket

03.2013 - 03.2014

Maintained general knowledge of departments to help customers quickly locate products and merchandise.
Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
Developed strong relationships with regular customers which increased return visits.
Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
Interacted positively with team members and customers to promote commitment to organization's vision and values.
Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
Ensured compliance with all company policies related to safety, security, health regulations, resulting in fewer incidentsinjuries.
Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
Handled cash transactions with accuracy, maintaining financial integrity at checkout.
Assisted customers in finding products to meet their needs, enhancing shopping experience.
Enhanced customer satisfaction by quickly resolving complaints and inquiries.
Fostered positive shopping environment, greeting customers warmly upon entry.
Managed efficient cash register operations.

Summary

Overview

Work History

Delivery Driver

Store Team Member

Education

No Degree -

Skills

Interests

Work Availability

Timeline

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