Kim Dinh

During the internship, I was trained in marketing knowledge through specific jobs, as follows:

Website:

• Data entry and content posting for the company's website.
• Checking the accuracy of the information and layout before launching.

Zak's event:

• Finding media agencies in Canada and briefing the detailed task.
• Finding a company that produces custom logo tote bags.
• Packaging gifts (wallets, tote bags) for the customers
• Printing banners and backdrops.
• Brainstorming ideas for event presentations.
• Monitoring the filming progress for the presentation video at the event.

Social Media:

• Sending content to a professional service for accurate and high-quality translation.
• Publishing content on social media platforms to reach potential customers and promote the company's image.
• Updating progress project on both website and social networks.

Customer Conference:

• Creating a comprehensive report of hotel establishments, including quotes, locations, and capacities, for the end-of-year customer conference plan.

Confirmation Letter: https://drive.google.com/file/d/1w-X4CsOtKDu_CymJpmAPJ3ExdLbQtWsC/view?usp=sharing

• Served as a trusted advisor to sellers, guiding them through account set-up, listing optimization, order management, and dispute resolution processes.
• Enhanced customer satisfaction by efficiently addressing and resolving support issues.
• Issued credits for contested returns, shipping fees and damaged merchandise.
• Acquired detailed knowledge of each cake category and type, including monthly promotions, to provide tailored recommendations that meet customer preferences and requirements.
• Identified and engaged potential customers by searching through platforms and posting product introduction articles to enhance reach.
• Collaborated with the in-house team on order fulfillment, assisting in checking quantities, and ensuring adherence to contract terms.

• Greeted customers and assisted with product selection.
• Informed customers about current promotions and discounts.
• Assisted customers with returns, exchanges and refunds.
• Maintained cleanliness of the sales floor area at all times.
• Completed daily reports on sales performance metrics such as units sold per hour, day, week, and month.

• Prepared speciality drinks, such as iced teas, fruit freezes, smoothies, and Vietnamese coffee.
• Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
• Stocked shelves with ingredients needed to make a variety of drinks.
• Labeled containers of milk and juice for use in drinks, according to expiration dates.
• Provided excellent customer service by responding to inquiries quickly and professionally.
• Followed safety procedures while operating machinery, such as blenders and juicers.
• Assisted in the preparation of baked goods, including muffins, cookies, croissants, and cakes.