Kim Di Vitto
Melbourne,Australia
Summary
To whom it may concern, I'm writing in regards to the open position you have on offer. This role that I feel is a perfect fit for me.
I have 17 years of Retail, Warehouse and Production experience, which my experience includes : Inventory, Customer service , Stock control, Order picking, packing, Quality control, Stock-take, Merchandising , Training staff, Sale targets, Negotiate and resolve disputes. I believe i take pride in what i do. I am reliable and committed and also motivated in what i do, wherever it would be in my work environment or life in general. I focus on the positives and make improvements on the negatives. I feel i am approachable towards others wherever it would be customers or staff members. I would be very grateful for a chance to discuss further in regards to my experiences
Overview
23
23
years of professional experience
Work History
Retail Sales Associate
Mimco
Essendon, VIC
05.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Casual Store person
Mecca
Tullamarine, Australia
09.2018 - 03.2023
- Replenishing stock
- Order picker (RF Scanner)
- Inventory
- Cycle counting
- Training staff
- Consistently lifted materials weighing as much as [Number] pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Enhanced physical inventory counts, participating in semi-annual audits to verify stock levels.
- Boosted team morale and productivity by leading morning briefings and setting clear daily objectives.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
Store Person
Work Wear Group
Tullamarine, Australia
06.2017 - 08.2018
- Inventory
- Working BOB system
- Assisting picking Supervisor and Inventory Supervisor
- Delegating jobs via the RF scanners for pickers
- Fixing picking errors
- Answering emails
- Order picker For RF scanners
- Training staff
- Meeting customers and clients
Food manufacturing
Pasta Fresca
Bentleigh, Australia
06.2014 - 04.2017
- Food manufacturing
- Customer service
- General cleaning
- Training staff
- Marketing sales for clients
Store Person
GNS stationary
Brisbane, Australia
11.2016 - 02.2017
- Order picker
- Replenish stock
- General cleaning staff through computer system
- Dealing with clients
Machine Operator
Peters Ice-cream
Mulgrave, Australia
10.2008 - 02.2015
- Casual machine Operator
- Packer
- Training staff
Sales assistant
Diana Ferrari
Narre Warren, Australia
03.2006 - 09.2008
- Handling Customer service including POS
- Sales and Inventory management
- Maintain high level product knowledge
- Built customer loyalty with strong approachable relationships
- Great communication skills with patience and listening to what the customer needs were
- Reconciled cash drawer at start and end of shift
- Accounting for errors and resolving discrepancies
- Restocked, arranged and merchandise to produce sales
- Educate customers on promotions to enhance sales
Assistant Store Manager
Portsmans Clothing
Glen Waverley, Australia
02.2004 - 01.2006
- Handling Customer service including POS
- Sales and Inventory management
- Maintain high level product knowledge
- Built customer loyalty with strong approachable relationships
- Great communication skills with patience and listening to what the customer needs were
- Reconciled cash drawer at start and end of shift
- Accounting for errors and resolving discrepancies
- Restocked, arranged and merchandise to produce sales
- Educate customers on promotions to enhance sales
Assistant Store Manager
Gold mark
Glen Waverley, Australia
07.2002 - 01.2004
- Handling Customer service including POS
- Sales and Inventory management
- Maintain high level product knowledge
- Built customer loyalty with strong approachable relationships
- Great communication skills with patience and listening to what the customer needs were
- Reconciled cash drawer at start and end of shift
- Accounting for errors and resolving discrepancies
- Restocked, arranged and merchandise to produce sales
- Educate customers on promotions to enhance sales
Education
Completed year 10 -
Coomoora Secondary College
Skills
- Strong Multitasking Skills
- Positive Work Ethic
- Compassionate
- Reliable
- Organizational Skills
- Teamwork
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Customer engagement
- Retail sales
- Reliability and punctuality
- Store opening and closing
- Flexible schedule
- Money handling
- Product knowledge
- Cash register operation
- Relationship building
- Professional appearance
- Stocking and receiving
- Store maintenance
- Retail store operations
- Phone etiquette
- Customer needs assessment
- POS system operation
- Policy and procedure adherence
- Stock replenishment
- Display setup
- Product recommendations
- Independent judgement
- Order processing
- Upselling strategies
- Product merchandising
- Merchandise display
- Sales trends
- Point of sale operation
- Fashion sense
- Product promotions
- Complaint management
- Loss prevention
- Friendly and outgoing
- Customer follow-up
- Verbal and written communication
- Shelf stocking
- Cash drawer balancing
- Inventory audits
- Email marketing
Hobbies and Interests
- Spending time with my two girls
- Make up
- Eating out
Timeline
Retail Sales Associate
Mimco
05.2023 - Current
Casual Store person
Mecca
09.2018 - 03.2023
Store Person
Work Wear Group
06.2017 - 08.2018
Store Person
GNS stationary
11.2016 - 02.2017
Food manufacturing
Pasta Fresca
06.2014 - 04.2017
Machine Operator
Peters Ice-cream
10.2008 - 02.2015
Sales assistant
Diana Ferrari
03.2006 - 09.2008
Assistant Store Manager
Portsmans Clothing
02.2004 - 01.2006
Assistant Store Manager
Gold mark
07.2002 - 01.2004
Completed year 10 -
Coomoora Secondary College