Summary
Overview
Work History
Education
Skills
Referees
Timeline
Intern
Kim Esdale

Kim Esdale

Preston Beach,WA

Summary

Currently living in Preston Beach.

Lived in Derby, Kimberley’s for 10 years, absolutely made me the person I am today, Licensed to drive a manual car, my Vespa and my daughter up the wall

I have 1 beautiful daughter, Abbey who is 25 and is studying Medicine this year, Very Proud!,

Love learning to play the Ukulele but also love Psychology, I read, watch documentaries, travel and have been known to eat peanut butter out of the jar!

Overview

30
30
years of professional experience

Work History

Postal Officer

Australia Post Harvey
01.2023 - Current
  • Performing administrative tasks, reports, banking overseas transactions, passports, working with children, gun licences, customer interaction
  • Assisted customers with inquiries regarding postal regulations and procedures.
  • Received, sorted and distributed incoming mail according to predetermined sorting schemes.
  • Responded to customer complaints in a professional manner while resolving issues promptly.
  • Performed cash handling duties related to money orders, stamps and other forms of payment accepted at the post office.
  • Adhered to strict security guidelines when handling confidential documents.
  • Attended training sessions regularly to stay up-to-date on new procedures and technologies.

Cleaner

Ventia
Alcoa, Wagerup & Willowdale
01.2023 - Current
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Adhered strictly to safety protocols while performing job duties.

Cabin Supervisor

Qantas Network Aviation
01.2020 - 01.2023
  • Leading team in customer service and crew duties.
  • Liaising with flight crew and management, ensuring cabin security, Performing pre-flight checks to ensure that all emergency equipment in order, Performing first aid / medical emergencies,
  • Greeting passengers as they board and directing them to their seats, Making sure that passengers are aware of safety procedures and demonstrating how to use emergency equipment, Making announcements on the PA System, Ensuring that passengers follow safety procedures in an emergency, Completing flight reports after the journey
  • Provided customer service support to passengers, including answering inquiries and resolving complaints.
  • Coordinated emergency response drills, ensuring all cabin crew members were familiar with their roles in the event of an incident.
  • Ensured that cabin crew members adhered to company policies, regulations, and guidelines related to passenger safety and comfort.
  • Oversaw the stocking of aircraft galleys with food, beverages, supplies, and amenities for passengers.
  • Reviewed reports from previous flights concerning any irregularities or issues that occurred onboard.
  • Assisted in troubleshooting technical issues encountered during flights such as faulty equipment or malfunctioning systems.
  • Collaborated closely with pilots regarding takeoff times and other essential information necessary for successful operations.
  • Communicated regularly with ground personnel at airports regarding arrival and departure times or changes in weather conditions which may affect a flight's schedule.
  • Conducted pre-flight safety checks and inspections of aircraft cabins.

Funeral Director & Conductor/ Location Managing

Mareena Purslowe Funerals, InvoCare
Perth WA
01.2015 - 01.2020
  • Conducting all aspects of arranging Burial & Cremation Mausoleum, Burial at Sea Funerals, Limousine & Hearse Driving.
  • WA Safety Committee Representative.
  • Working with InvoCare Brands – Purslowe, Simplicity, Chippers, Oakwood.
  • Location Managing our office/ Chapel Victoria Park/Myaree WA
  • Facilitating with all colleagues with in the InvoCare Family, Mortuary assistance
  • Meeting with families, priests, celebrants, Liaising with Coroners, caterers, limousine hiring, Orchestrating music, videos, and photos, stationary
  • Answering First Calls, Diary Management, Working aside with the Metropolitan Cemetery Board, Keeping records on computer systems with Accounts, Word, Excel Programs, Following Courses completed within InvoCare
  • Maintained records of all contracts, payments and services provided.
  • Arranged transportation of body from place of death to funeral home.
  • Cert III Funeral Operations, SafeTrac Anti-Bullying and Anti-Harassment & Anti Discrimination, Arranger Mortuary Care Presentation, Loss Grief & Empathy – Equal Employment Opportunity, Developing Resilience – Hazard Identification, Vicarious Trauma & Resilience – Problem Solving, Senior First Aid Certificate

Funeral Director

Seasons Funerals
Perth WA
01.2013 - 01.2015
  • Provided bereavement counseling to families and friends of the deceased.
  • Organized funeral services and memorials, including arranging for clergy, pallbearers, flowers, music and other necessary items.
  • Maintained records of all contracts, payments and services provided.
  • Coordinated arrangements with cemeteries or crematories for interment or cremation of remains.
  • Advised families on applicable laws regarding disposition of human remains.

Practice Manager

Mills Road Dental
Perth WA
01.2001 - 01.2013
  • Greet patients in a friendly manner, and make them feel comfortable all the way through their dental journey,
  • Developed and implemented new patient registration processes to streamline workflow.
  • Coordinated staff recruitment, training, and scheduling activities.
  • To liaise with the principle and clinical team to ensure the smooth and efficient running of the practice, establish and maintain productive working relationships with all members of the dental team, keeping accurate records, ensure the recording methods are used in line with agreed practice policy and current medico-legal guidelines.
  • Answer the telephone, make, change, and cancel appointments as necessary, Taking payments.
  • To maintain the practice accounts: Profit & Loss, Understanding of incoming invoices and statements and what they relate to Cross checking of invoices and statements, Annotations of invoices and statements in allocation for accounting purposes.
  • Understanding of computer-based accounts/ Quick Books, filing system for accounts including paid and unpaid invoices, To ensure accurate maintenance of financial and patient records: System for checking, updating and cross checking of computer and paper records, System for regular updating of medical history questionnaire.
  • Current and treatment files and system in place for checking and refreshing files, Co-ordination with staff development activities, To ensure all health and safety protocols: Instrument decontamination policy.
  • Waste management policy Decontamination of impressions and appliances, Have systems in place to delegate practice management roles during holiday leave/absence that are essential for the normal running of the surgery.
  • Chair side nursing, including all duties associated with patient treatment and including Sterilization Protocols

Disease Control Officer

Western Australian Health Dept
Derby
01.1994 - 01.1999
  • Monitoring Outbreaks of Notifiable Diseases within the Kimberley region, Liaising with Community Health, Hospitals, Community Nurses, Aboriginal Health and Doctors.
  • Travelling to remote areas in the Kimberley’s, Records from paper base to Hcare program in Leprosy Achieves, Collection of bloods from Pathology, Setting protocols within the Health Dept for Patient confidentiality with juveniles
  • Developed and implemented policies and procedures to ensure compliance with government regulations.
  • Responded to emergency situations by dispatching appropriate personnel to address the incident.
  • Provided guidance to team members on how to effectively complete tasks within established timelines.
  • Coordinated with local law enforcement agencies when necessary to carry out investigations or respond to incidents.
  • Analyzed data trends related to customer feedback surveys in order identify areas needing improvement.
  • Participated in regular meetings with upper management regarding progress updates on current initiatives.
  • Maintained positive working relationship with fellow staff and management.

Education

2 Day Site on Induction Pinjarra - 21 Online Courses -

Alcoa
10.2023

National Police License -

Australia
10.2023

Dangerous Goods Recertification -

Australia Post
10.2023

Qantas Emergency Procedure Assessed -

Qantas
10.2023

Seniors First Aid Certificate - CPR

Australia Wide First Aid
02.2023

White Card -

Eot.edu.au
10.2022

Flight Attendant -

Qantas Ground School
01.2021

Safety Committee Completion Cert IV Funeral Operations -

InvoCare
01.2020

RSA Trainee -

Eot.edu.au
01.2019

Practitioner of Hypnotherapy -

Australian Success Academy
2019

Moralities Unit -

Yale University
01.2017

Funeral Operations Cert 111 -

South West Institute of Technology
01.2016

Philosophy -

University of Edinburgh
01.2013

Fashion Design -

Scotts Correspondence
01.1996

Secretarial -

Auckland Technical Institute
01.1985

Dental Nursing -

NZDA Training

Auckland New Zealand -

Birkdale College

Skills

  • Service-Oriented
  • Production Goal Setting
  • Clerical Support
  • Employee Relations
  • Affirmative Action Compliance
  • Personnel Records Maintenance
  • Talent Management
  • Effective Planning
  • Communication Management
  • Administrative Skills
  • Team Player
  • Word Processing
  • Talent Recruitment
  • Scheduling
  • Public Interaction
  • Company Culture and Values
  • Conflict Mediation
  • Safety Procedures
  • Verbal and Written Communication

Referees

Amber Jackson

Cabin Supervisor Qantas

Perth WA

0422 816 775

amberjackson975@gmail.com

 

Katrina Coustas

Emergency Medical Dispatcher – St Johns 

0413 778 3404

katrina.coustas@outlook.com 

Timeline

Postal Officer

Australia Post Harvey
01.2023 - Current

Cleaner

Ventia
01.2023 - Current

Cabin Supervisor

Qantas Network Aviation
01.2020 - 01.2023

Funeral Director & Conductor/ Location Managing

Mareena Purslowe Funerals, InvoCare
01.2015 - 01.2020

Funeral Director

Seasons Funerals
01.2013 - 01.2015

Practice Manager

Mills Road Dental
01.2001 - 01.2013

Disease Control Officer

Western Australian Health Dept
01.1994 - 01.1999

2 Day Site on Induction Pinjarra - 21 Online Courses -

Alcoa

National Police License -

Australia

Dangerous Goods Recertification -

Australia Post

Qantas Emergency Procedure Assessed -

Qantas

Seniors First Aid Certificate - CPR

Australia Wide First Aid

White Card -

Eot.edu.au

Flight Attendant -

Qantas Ground School

Safety Committee Completion Cert IV Funeral Operations -

InvoCare

RSA Trainee -

Eot.edu.au

Practitioner of Hypnotherapy -

Australian Success Academy

Moralities Unit -

Yale University

Funeral Operations Cert 111 -

South West Institute of Technology

Philosophy -

University of Edinburgh

Fashion Design -

Scotts Correspondence

Secretarial -

Auckland Technical Institute

Dental Nursing -

NZDA Training

Auckland New Zealand -

Birkdale College

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Kim Esdale