Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Kim Forward

Rowville,Australia

Summary

Excellent customer service skills both analytical and administrative support in all aspects of a call Centre and major leading companies. I am a very dedicated person with my work and demonstrate professionalism both in and out of the workplace. I have a solid background in high-volume call Centre environments with focus on delivering exceptional customer service skills and operational support for internal and external stakeholders. I demonstrate empathy and have a friendly demeanor and sound judgment to handle diverse daily tasks. I enjoy being open and positive communicator with calm and level-headed approach to managing routine needs and handling difficult situations with my knowledge and skills gained over the years in my above roles.

Professional with demonstrated experience in administrative support, prepared to excel in streamlining office operations and enhancing productivity. Strong focus on team collaboration and achieving results, known for reliability and adaptability to changing needs. Skilled in scheduling, data management, and communication, with keen ability to prioritize and handle multiple tasks efficiently. Recognized for organizational skills and proactive approach to problem-solving.

Overview

9
9
years of professional experience

Work History

Made 2 Measure Administration Assistant

Spotlight (Head office/ Support Group)
01.2022 - Current
  • Handled inbound and outbound calls, delivering high-quality customer service support, resolving installation queries, processing payments, and liaising with external stakeholders.
  • Efficiently monitored and managed shared email inboxes to ensure timely responses, task allocation, and resolution of customer disputes and complaints, for internal and external stakeholder queries.
  • Apply analytical skills in handling data and adhere to internal policies and procedures in the company's database.
  • Provided training support for new starters in the department.
  • Identify installation issues and resolve promptly to ensure timely project completion.

Casual Retail Assistant

Spotlight (Store)
01.2019 - 01.2021
  • Provide customer service and advice in sewing, fabric, and haberdashery departments.
  • SAP experience for various customer service duties, including processing transactions and managing inventory.

Casual Retail Assistant

Lincraft (Store)
01.2016 - 01.2019
  • Assisting customers and provide advice on materials, including managing cashier duties.
  • Customer service experience in all aspects of retail operations.

Education

Bachelor of Fashion - Fashion Design

Box Hill Institute
Melbourne, Victoria
12.2020

High School Diploma - undefined

Emmaus College
Vermont, VIC
12.2017

Certificate III - Interior Design and Decoration (VET)

Holmesglen Institute
12.2017

Skills

  • Analytical skills: Proficient in analyzing and managing data using Microsoft, Excel, and SAP
  • Retail Expertise: Previous retail experience and customer service knowledge
  • Communication: Strong communication skills and a team player with excellent time management skills
  • Initiative: Demonstrates initiative to improve processes without having to be asked
  • Technology: CAD Adobe illustrator, Patternmaking, sewing, SAP (previous experience), Microsoft Excel

Hobbies and Interests

Cycling., Dancing., Water sports., Sewing, Fashion, Exercise, Socialising

Timeline

Made 2 Measure Administration Assistant

Spotlight (Head office/ Support Group)
01.2022 - Current

Casual Retail Assistant

Spotlight (Store)
01.2019 - 01.2021

Casual Retail Assistant

Lincraft (Store)
01.2016 - 01.2019

High School Diploma - undefined

Emmaus College

Certificate III - Interior Design and Decoration (VET)

Holmesglen Institute

Bachelor of Fashion - Fashion Design

Box Hill Institute
Kim Forward