Kim Fraser

• Provided chairside assistance during dental procedures, anticipating dentist needs and preventing interruptions .
• Actively contributed to a positive work environment by fostering open communication, teamwork, and mutual respect among dental team members.
• Improved infection control standards by meticulously sterilizing instruments and maintaining a clean workspace.
• Enhanced patient comfort by providing compassionate care and thorough explanations .
• Managed dental emergencies calmly, providing prompt assistance to the dentist while comforting distressed patients.
• Demonstrated commitment to patient safety by adhering strictly to established protocols and guidelines for infection control, radiation exposure minimization, and hazardous materials handling.
• Assisted dentist in charting patient dental anatomy, pathology and screening to enable delivery of dental treatment.
• Assisted dentists in improving treatment efficiency by preparing necessary instruments and materials before appointment.
• Contributed to a positive patient experience with effective communication, empathy, and professionalism.
• Worked with dentists in developing and implementing personalized care plans for dental patients.
• Maintained accurate medical and dental records by documenting important patient data in the patients files.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and company.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
• Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
• Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
• Enhanced visitor experience by providing detailed information and assistance as needed.
• Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
• Streamlined invoice processing to ensure timely payments and financial operations.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Enhanced patient comfort by providing compassionate care and thorough explanations of dental procedures.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Assisted with onboarding new clients and securing paperwork completion.
• Reduced waiting times for visitors by implementing more efficient check-in process.
• Assisted dentists in improving treatment efficiency by preparing necessary instruments and materials before appointments.
• Maintained detailed patient records accurately, ensuring data privacy regulations compliance and facilitating seamless coordination among dental staff.
• Followed practice procedures and protocols to maintain patient confidentiality.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

Customer service in lay-by department. Processed all lay-bys, wrapped all lay-bys and filled out paperwork and added into all of the lay-bys files they had . This was only a part time job my very first job I ever had .

• Described product and service details to customers to provide information on benefits and advantages.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.