Kim Gartner
Beaconsfield,WA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
A/Director Complaints and Misconduct Assessment
Department Of Communities
03.2023 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
A/Manager Complaints Management Unit
Department Of Communities
09.2022 - 03.2023
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Senior Complaints Investigator
Department Of Communities
02.2008 - 09.2022
- Testified in court during [Type] proceedings and trials.
- Use past tense verbs.
- Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
- Ensured compliance with legal regulations during investigations, minimizing risk for litigation or procedural errors.
- Assisted in the development of investigative strategies, resulting in more efficient case resolutions.
- Trained team members on agency processes, court procedures and investigation strategies.
- Documented findings and prepared detailed reports.
- Conducted impartial investigations into complaints by employees.
DOCU
Department Of Communities
01.2020 - 01.2022
Education
Graduate Certificate - Policy And Governance
Queensland University of Technology
Brisbane09.2021
Bachelor of Social Work -
University of NSW
Sydney05.1985
Skills
- Negotiation
- Price Structuring
- Product Promotion
- P&L Management
- Creativity and Innovation
- Project Coordination
Timeline
A/Director Complaints and Misconduct Assessment
Department Of Communities
03.2023 - Current
A/Manager Complaints Management Unit
Department Of Communities
09.2022 - 03.2023
DOCU
Department Of Communities
01.2020 - 01.2022
Senior Complaints Investigator
Department Of Communities
02.2008 - 09.2022
Graduate Certificate - Policy And Governance
Queensland University of Technology
Bachelor of Social Work -
University of NSW
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