Kim Geertsema
Caboolture,Australia
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Dynamic Sahara Pastoral Co with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Sales Representative Team Leader
Sahara Pastoral CO
10.2016 - Current
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Provided reliable support to colleagues during busy periods or staff shortages, demonstrating adaptability across various roles within the organization when needed.
- Facilitated smooth payment transactions by efficiently processing invoices and collecting payments from winning bidders.
- Increased bidder satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Supported auctioneer with accurate record-keeping, ensuring timely updates on bid amounts and successful bidders.
- Maintained a positive environment during high-pressure situations, diffusing any conflicts or misunderstandings that arose among bidders.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
- Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
- Conducted regular market research to stay ahead of industry trends and adjust strategies accordingly.
- Managed key accounts effectively, ensuring customer satisfaction and maintaining long-term partnerships.
- Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
- Co-ordinated Auction sites and promotional events to showcase products effectively while engaging potential clients in person.
- Train new staff in their designated roles.
- Set up equipment and accessories to all live Auction sites.
- Drive All equipment when required and help with maintenance on all vehicles. Trucks, Cars, Tractors and Forklifts.
- Computer work, basic office work, MYOB, invoicing, banking, filing, quoting jobs and postage. Advertising, promoting, manage social media pages and websites.
- Help with managing the business rolling while the Boss is overseas.
- Implemented new software systems for tracking bids, streamlining overall operations while reducing errors in data entry tasks.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Worked with all types of livestock, Horses, Cattle, Donkeys, Sheep, Goats, Water Buffalo. Loading and unloading of stock safely and efficiently.
- Travel all over the State picking up and dropping off truck loads of assorted equipment and livestock.
- Prepare my own runs and work in with the clients.
- Work and organise my daily activities that best suits for the day and able to adjust to change in working within what daily changes are happening.
Shop Assistant
Wamuran Seafood
08.2016 - 04.2017
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Organized shelves to remove slow moving items and add new merchandise.
- Collaborated with team members to achieve overall store goals and objectives.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Helped managers with daily checklists and last-minute requirements.
- Developed strong product knowledge to educate customers on features and benefits.
- Reduced wait times by efficiently processing transactions at the cash register.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Wrapped, boxed and cooked food. Short order cook.
Education
No Degree - Business Study
Gin Gin State High School
Gin Gin, QLD09.1998
Skills
- Sales software proficiency
- Data-driven decision-making
- Team Management
- Negotiation expertise
- Cash Handling
- Point of sale operation
- Account Servicing
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Team building
- Self Motivation
- Professionalism
- Order Processing
- Food safety and sanitation
- Stock management
Accomplishments
- Achieved MR Licence. (looking at upgrading in the near future).
- Maintained consistent and on-time delivery record with 100% of all orders arriving on time or ahead of schedule.
Timeline
Sales Representative Team Leader
Sahara Pastoral CO
10.2016 - Current
Shop Assistant
Wamuran Seafood
08.2016 - 04.2017
No Degree - Business Study
Gin Gin State High School
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