Overview
Work History
Education
Skills
Accomplishments
Certification
Attributes
Timeline
Generic
Kim Gunning

Kim Gunning

Varsity Lakes,QLD

Overview

38
38
years of professional experience
1
1
Certification

Work History

Salesperson

Yonda Holiday Group
06.2023 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.

Photography Assistant

Picture Perfect Studios
06.2022 - 06.2023
  • Enhanced photographer''s reputation as a collaborative professional by displaying excellent interpersonal skills and consistent professionalism in all interactions with clients and colleagues.
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
  • Generated cost-effective solutions for client's photography needs.

Outbound Sales Representative

Foxtel
06.1999 - 06.2022
  • Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
  • Increased sales revenue through strategic cold calling and lead generation activities.
  • Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
  • Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.

Teachers Aid

Department Of Human Services
06.1998 - 06.1999
  • Assisted teachers with supervision and care of group of Number children.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported student learning objectives through personalized and small group assistance.
  • Maintained safety and security by overseeing students in recess environments.
  • Supervised students on field trips for safety and proper behavior in public settings.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.

Senior Youth Worker

Department Of Juvenile Justice
06.1991 - 06.1999
  • Established relationships with local schools to promote awareness of available services for students in need of additional support.
  • Increased access to resources for underprivileged youth through partnerships with local organizations.
  • Evaluated program effectiveness by analyzing participant feedback and making necessary improvements.
  • Provided crisis intervention services when necessary, connecting youths with appropriate mental health resources during times of acute stress or trauma.
  • Designed curricula tailored specifically for diverse populations, ensuring accessibility for all participants regardless of background or ability level.
  • Aligned programming with best practices in youth development theory, resulting in higher rates of participant satisfaction and success.
  • Supported at-risk youth through mentorship, providing guidance to improve their personal and academic lives.
  • Maintained comprehensive records of participant progress, allowing for accurate reporting on program outcomes and success stories.
  • Promoted a safe and inclusive environment by addressing conflicts and facilitating open communication among participants.
  • Collaborated with community partners to create opportunities for youth to gain valuable skills and experiences.
  • Implemented a data-driven approach to track participant outcomes, informing ongoing adjustments in service delivery models.
  • Served as an advocate on behalf of young people within the broader community, championing their needs and interests through policy initiatives and public outreach efforts.
  • Recruited volunteers to assist in program delivery, building a strong network of support for the organization''s mission.
  • Developed strategies to address challenging behaviors in youths while maintaining a positive group dynamic.
  • Enhanced youth engagement by developing and implementing interactive programs and activities.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Provided key emotional support to special needs youth.
  • Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
  • Managed and led activities promoting growth in mental, emotional, and educational areas.
  • Developed and maintained relationships with partner organizations to facilitate access to youth-related resources.
  • Developed and delivered educational workshops to support youth in understanding and navigating real-world experiences.

Head Teller

ANZ Bank
06.1986 - 06.1989
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Oversaw currency shipments and deposits while adhering to strict safety guidelines.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.

Education

Higher School Cirtificate -

Jamison High School
Penrith South, NSW

Skills

  • Customer care
  • Relationship Building
  • Customer Relationship Building
  • Customer Engagement
  • Mentoring abilities
  • Youth supervision
  • Positive Reinforcement
  • Social skill development
  • Emotional Support
  • Conflict de-escalation
  • Program Planning
  • Safety Monitoring
  • Crisis Response
  • Behavior Modeling
  • Activity implementation
  • Advocacy
  • Behavioral Interventions
  • Environmental management
  • Case information confidentiality
  • Client interaction
  • Highly effective communication
  • Client Advocacy
  • Assessment skills
  • Records Management
  • Professional boundaries
  • Ethical Practice
  • Issue identification and resolution
  • Interpersonal and written communication
  • Behavioral observation
  • Self-awareness
  • Proficient in Software
  • Conflict Mediation
  • Regulatory Compliance
  • Family engagement
  • Case Documentation
  • Referral Coordination
  • High-Risk Populations Identification
  • Emergency response training
  • Disadvantaged youth programs
  • Client Education
  • Treatment Planning

Accomplishments

Achievements

For involvement with juveniles in the sporting activities

Certificate off appreciation

Key worker for clients with special needs

Certificate off appreciation

Women’s contact officer for department off juvenile justice

Certification

Code of conduct act and regulations and aims

Hepatitis B/C

General first aid precautions

Juvenile assessment systems

Juvenile movements

Security awareness

Managing conflict and violent behaviour

Administration off after hours medication training

St. John’s first aid certificate

Attributes

Enthusiastic team member with the ability to motivate both member of staff and clients

Excellent communication and people skills

Counselling and negotiation skills and the ability to diffuse difficult situations

Honest and reliable worker

Timeline

Salesperson

Yonda Holiday Group
06.2023 - Current

Photography Assistant

Picture Perfect Studios
06.2022 - 06.2023

Outbound Sales Representative

Foxtel
06.1999 - 06.2022

Teachers Aid

Department Of Human Services
06.1998 - 06.1999

Senior Youth Worker

Department Of Juvenile Justice
06.1991 - 06.1999

Head Teller

ANZ Bank
06.1986 - 06.1989

Higher School Cirtificate -

Jamison High School

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Kim Gunning