Summary
Overview
Work History
Education
Hobbies
Additional Information
Reference
Timeline
Generic
Kim Herman

Kim Herman

Alexandra Hills

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

33
33
years of professional experience

Work History

Office Manager

Garner Accounting
06.2019 - Current
  • Handling of sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Providing exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Answer phone promptly and direct calls to correct offices.
  • Schedule and confirm appointments, communicate with clients and update client records.
  • Maintain and update Company Secretarial data with the ASIC.
  • Overseeing office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Process and lodgement of Individual Tax Returns and liaising with the Australian Tax Office when required.
  • Collection and sorting of office mail
  • Review of office emails and delegate to relevant personnel
  • Keep reception area clean and neat to give visitors positive first impression.
  • Resolve customer complaints and problems.
  • Handling of cash and credit card transactions.

Administration Manager

Les Freedman and Co
05.1996 - 06.2019
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Verified customer information for orderly, up-to-date online systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Organized and updated databases, records and other information resources.
  • Oversaw appointment scheduling for both clients and personnel.
  • Issue Invoices to clients and processing of payment collections, deposits, and banking facilities.
  • Collection and sorting of office mail and email accounts and delegating to relevant staff members
  • Processing and filing of Company Secretarial documentation with ASIC.

Receptionist

Peter Marsden and Associates
01.1992 - 05.2006
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Schedule and confirm appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash and credit card transactions and maintained payment records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing

Education

Certificate II - Business Administration

TAFE QLD
QLD
11.1991

Completion of Year 10

Alexandra Hills High
Alexandra Hills, QLD
11.1989

Hobbies

Bookstagram blogger for authors.

Read and review Arc's received from author agencies and submit reviews and release day information through my blog.

Additional Information

Commissioner for Declaration

Reference

Richard Freedman

Les Freedman and Co

0478 636 638

Timeline

Office Manager

Garner Accounting
06.2019 - Current

Administration Manager

Les Freedman and Co
05.1996 - 06.2019

Receptionist

Peter Marsden and Associates
01.1992 - 05.2006

Certificate II - Business Administration

TAFE QLD

Completion of Year 10

Alexandra Hills High

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Kim Herman