Kim Hughes
Lawnton,QLD
Summary
With extensive administrative experience across corporate, medical, and retail offices, I excel in delivering excellent customer service and managing office operations. I am organised, detail-oriented, and skilled at managing multiple projects simultaneously. I am dedicated to fostering partnerships, driving business growth, and ensuring customer satisfaction.
Overview
25
25
years of professional experience
Work History
Import operations associate
McPhails Furniture
03.2023 - 05.2025
- Design and import a new range of textiles for McPhail's furniture
- Visit India and China to source suppliers and building relationships
- Design and develop packaging suitable for each product and point of sale
- Establish and maintain relationships with suppliers and manufactures
- Maintained stockroom records and generated reports for management
- Performed inventory control, such as counting, and stocking merchandise.
- Completed data entry tasks with accuracy and efficiency.
- Ensure attention to detail is implemented and followed
- Answering customer calls and assisting with product information and booking deliveries
- Overseeing the importation of Rugs, Textiles and homewares
- Operating POS
- Developing packaging formats and ensuring suppliers understand these requirements
- Packing of orders and despatching orders to customers
- Using Microsoft office, outlook and various platforms
- Followed established procedures to enter and process data correctly.
- General administrative duties; banking, account management, word processing, stock control
- Maintaining office presentation and cleanliness
- Actioning emails and business reports
- Develop a genuine confidential relationship with customers and suppliers
- Scanned documents and saved in database to keep records of essential organizational information.
- Organized, sorted, and checked input data against original documents.
- Answered customer questions and provided detailed product information.
Service advisor
Wangaratta Mazda
12.2022 - 03.2023
- Answering phone calls and emails
- Making bookings for customer services or repairs
- Liaising between the customer and the service technicians
- Picking up or delivering customer vehicles before and after services
- Answering phone calls and emails in a friendly professional manner
- Making service appointments and Managing the booking schedule
- Ensure Technicians have the appropriate amount of time needed to service vehicles
- Processing payments for services and spare parts
- Maintaining office presentation and cleanliness
- Following COVID protocol
- Manage front desk service appointment book
- Actioning emails and customer calls
- Develop a friendly and long-term relationship with customers.
Receptionist/Accounts/Administration
Wangaratta Mazda
03.2021 - 12.2022
- Manage reception: greeting customers and maintain good energy throughout the dealership
- Answering phone calls making appointments and taking payment for services and parts and vehicle purchases
- General administrative duties; banking, account management, word processing, service bookings, registrations
- Maintaining front counter presentation and cleanliness
- Following COVID protocol
- Answering phone calls and directing to the appropriate department
- Actioning emails and customer enquiries
- Assisting other departments when required.
Chiropractor Assistant/Receptionist
Rowan street Chiropractic
01.2019 - 03.2021
- Manage reception: greeting patients and maintain good energy throughout the practice
- Answering phone calls making appointments and taking payment for care provided
- Confidential management of patient files
- General administrative duties; banking, account management, word processing, stock control
- Maintaining office presentation and cleanliness
- Following COVID protocol
- Manage front desk appointment book
- Actioning emails and patient reports
- Looking after the Practice Chiropractors
- Develop a genuine confidential rapport with Patients of all ages, from babies to the elderly.
Administration Officer/Customer Service Manager
VIVIAN GRACE FINE LINEN
07.2011 - 01.2019
- Manage day-to-day administration functions and coordinate the efficient operations of the office, managing competing tasks
- Liaise with wholesale and retail customers via telephone, email and in person to process orders and provide product information
- Maintain records of interactions and transactions, recording enquiries and feedback of products and respond to any questions
- Coordinate and review sales, service, accounting and record keeping activities, shipping and receiving and internal policies
- Utilise various software for database management, organising and locating inventory, organising record keeping processes
- Transfer money into accounts, disburse funds to pay invoices, maintain accurate records and ensure accounts are balanced
- Manage filing systems and records, updating paperwork and documents, including attendance records and correspondence
- Operate office equipment including fax machines, photo copiers and phone systems and arrange for repairs when necessary
- Monitor and analyse sales records, trends and economic conditions to anticipate emerging patterns and determine stock
- Observe and interpret emerging trends and features of products for practicality on a regular basis to optimise store operations
- Collaborate with other stakeholders regarding business systems or processes, including customer sales, order management, accounting and shipping to maintain and ensure the achievement of cost, productivity, accuracy and time-sensitive objectives
- Recommend optimal transportation modes, routes and other logistical information to support set business objectives
- Negotiate with suppliers and customers to improve supply chain efficiency, implementing new and improved systems
- Operate the electronic mail systems and coordinate the flow of information both internally and between other organisations
- Receive and distribute incoming mail and other materials to the correct destination and answer routine correspondence
- Establish work procedures and schedules to support business objectives, implementing and reviewing procedures as necessary
- Develop and maintain the internal and external company Web sites and online presence, training staff in computer operations
- Order and dispense supplies throughout the work environment, maintaining stationary to be at consistently optimal levels
- Conduct annual stocktakes and spot checks of merchandise, taking care of any discrepancies between the record and actual stock
- Resolve logistical problems, import, export and customer issues, negotiating prices as needed, and outlining any discount terms.
Customer Service/Sales Assistant
DIVINE LINEN
09.2009 - 11.2011
- Greet customers and identify customer needs and desires, effectively providing any information or services requested
- Effectively recommend, select and help locate or obtain merchandise based on established customer needs and desires
- Describe merchandise and provide demonstrations regarding product operation and the care of merchandise to customers
- Assist customers to try on or fit merchandise, acquiring larger or smaller products and providing direct assistance as requested
- Calculate sales prices, total purchases and receive and process cash or credit payments according to set business operations
- Answer questions regarding the store and its products, providing information in a clear and concise manner for customers
- Prepare sales slips or sales contracts and maintain any and all sales records on behalf of the business and its objectives.
Retail Sales Assistant & Bra Fitter
DONNA BELLA LINGERIE
08.2006 - 09.2009
- Greet customers and identify customer needs and desires, effectively providing any information or services requested
- Effectively recommend, select and help locate or obtain merchandise based on established customer needs and desires
- Describe merchandise and provide demonstrations regarding product operation and the care of merchandise to customers
- Answer questions regarding the store and its products, providing information in a clear and concise manner for customers
- Provide fitting assistance to customers, offering larger or smaller sizing recommendations based on present evidence.
Farm Hand
S & M LASPINA
07.2004 - 07.2006
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when necessary
- Manage databases and filing systems, recording information, updating paperwork and maintaining various documents
- Guide products on conveyors to regulate flow through machines and discard any diseased or rotten pieces of produce
- Operate tractors and associated machinery to plough, harrow and fertilize soil and plant, cultivate, spray and harvest crops
- Load and unload crops or containers of materials, either manually or using conveyors, hand trucks or transfer augers
- Transfer money into accounts, disburse funds from accounts to invoices, oversee payroll and ensure accounts are balanced
- Record information about crops, such as pesticide use, yields and costs, outlining areas of improvement and change
- Identify and dig plant spots, plant seeds, transplant seedlings and efficiently harvest fruits and vegetables by hand
- Participate in the inspection, grading, sorting, storage and post-harvest treatment of crops for optimal crop yield
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Maintenance of Kiwi Fruit Vines including pruning, tying down, gelling and thinning
- Position boxes and pack specific sizes and colours of fruit
- Load trailers and hot houses with seedling trays.
Sales & Customer Service Officer
PROVINCIAL HOME LIVING
06.2003 - 06.2004
- Greet customers and identify customer needs and desires, effectively providing any information or services requested
- Complete and calculate sales prices and total purchases, receiving and processing cash or credit payments in the internal system
- Describe merchandise and provide demonstrations regarding product operation and the care of merchandise to customers
- Effectively recommend, select and help locate or obtain merchandise based on established customer needs and desires.
- Skilled at working independently and collaboratively in a team environment.
Sales & Customer Service Representative
COUNTRY LABELS
03.2000 - 06.2003
- Recommend, select, and help to locate or obtain merchandise based on customer description and identified needs
- Greet customers and identify customer needs and desires, effectively providing any information or services requested
- Answer questions regarding the store and its merchandise, providing clear and concise questions regarding anything asked
- Help customers to try on and fit merchandise, offering other sizes and recommending similar products to meet their needs
- Maintain and manage accurate sales records, filing all transaction history in an accurate manner according to store policy
- Dress mannequins for displays, dressing windows with merchandise and creating appealing displays within the store
- Change or rotate window displays and interior display areas according to seasonal products and sale promotions.
Skills
- Proficient in data entry, word processing, spreadsheet management, and various technological services
- Skilled in Microsoft Word, Excel, database management, Freight and Courier platforms, email, and internet usage
- Courteous and professional with a focus on customer service excellence
- Experienced in office management, including record keeping, correspondence processing, and phone etiquette
- Experience in Xero and Myob
- Skilled at managing relationships with clients and suppliers
- Diligent in deadline management, issue escalation, and policy improvement
- Experienced in front desk reception, sales operations, and shipment processing
Voluntary Community Work
- WHOROULY PRIMARY SCHOOL, Member of Parents Committee and Volunteer at Fund-Raising Events
- CATHEDRAL COLLEGE, Fundraising and Social Events Volunteer
- LEUKAEMIA FOUNDATION, Over 10 years Annual Fundraising Event and Luncheon (up to 350 people)
Health
Excellent, physically fit, non-smoker
Interests Hobbies
Gardening, swimming, yoga, and meditation.
Professional Development
- Advanced Finance, Marketing & Negotiation - In-house Training - Coles Myer (Conducted by Monash University)
- Negotiation Skills - In-house Training - Coles Myer (Conducted by Monash University)
- Loss Prevention - In-house Training - Coles Myer
- Customer Service - In-house Training - Coles Myer
- Merchandise Control - In-house Training - Coles Myer
- Stocktake Control - In-house Training - Coles Myer
- Visual Merchandising - In-house Training - Coles Myer
- Invoicing and Data Entry - In-house Training - Coles Myer
- Stock Entry - In-house Training - Coles Myer
- Store Presentation - In-house Training - Coles Myer
- End of Day - Reconciliation - In-house Training - Coles Myer
- Banking - In-house Training - Coles Myer
- Staff Training - In-house Training - Coles Myer
Personal Information
Nationality: Australian
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeLocation Preference
On-SiteRemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionCompany CultureTimeline
Import operations associate - McPhails Furniture
03.2023 - 05.2025
Service advisor - Wangaratta Mazda
12.2022 - 03.2023
Receptionist/Accounts/Administration - Wangaratta Mazda
03.2021 - 12.2022
Chiropractor Assistant/Receptionist - Rowan street Chiropractic
01.2019 - 03.2021
Administration Officer/Customer Service Manager - VIVIAN GRACE FINE LINEN
07.2011 - 01.2019
Customer Service/Sales Assistant - DIVINE LINEN
09.2009 - 11.2011
Retail Sales Assistant & Bra Fitter - DONNA BELLA LINGERIE
08.2006 - 09.2009
Farm Hand - S & M LASPINA
07.2004 - 07.2006
Sales & Customer Service Officer - PROVINCIAL HOME LIVING
06.2003 - 06.2004
Sales & Customer Service Representative - COUNTRY LABELS
03.2000 - 06.2003
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