Kim Inskip

Dynamic and results-driven leader with extensive experience in driving strategic initiatives, fostering customer-centric environments, and enhancing operational efficiency. Proven track record in leading large, complex teams and managing retail businesses with a branch network. Adept at leveraging data insights to drive customer growth, performance, and achieve key business metrics. I am passionate about creating customer-centric solutions and improving customer experience, with a strong commitment to delivering customer outcomes and enhancing customer advocacy. Skilled in developing and executing business strategies that ensure sustainability and profitability, aligned with our CVP. I have experience in managing Internal & External partnerships to deliver commercial outcomes and driving performance through strategic relationships. I am passionate about culture and people engagement to deliver an enhanced customer experience remaining focused on continuous improvement and agile ways of working. Strong commercial acumen with a proven ability to define, plan, and shape strategies into tactical plans for successful delivery. Dedicated to building high-performing teams and fostering a positive work environment, while ensuring compliance with Risk Management. I am ready to leverage my strategic leadership, customer focus, and operational expertise to contribute to the success of IAG and further my professional growth and development.