KIM JONES
Walla Walla,NSW
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Front Office Manager
Brandon Furniture
07.2008 - 07.2012
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Coached employees through day-to-day work and complex problems.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
Vet Nurse
Duncan McGuinness Vet Practice
02.2012 - 01.2014
- Contributed to efficient clinic operations by maintaining clean and organized treatment areas, exam rooms, and kennels.
- Assisted in surgical operations, ensuring a sterile environment and proper preparation of instruments for optimal outcomes.
- Assisted with inventory management by ordering necessary supplies and medications, ensuring essential resources were readily available for patient care.
- Performed euthanasia procedures when required, providing compassionate support to both patients and their owners during difficult times.
Nurse
Harden Hospital
03.2010 - 04.2012
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
Education
Certificate III - MYOB
Tafe
05-2012
Certificate III - Aged Care
TAFE NSW
NSW04-2010
Certificate III - Veterinary Nursing
TAFE NSW
NSW03-2010
Certificate III - Sewing
TAFE NSW
NSW10-2009
Skills
- Continuing education commitment
- Multitasking proficiency
- Critical thinking aptitude
- Medical record-keeping
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Complaint resolution
- Payment processing
Timeline
Vet Nurse
Duncan McGuinness Vet Practice
02.2012 - 01.2014
Nurse
Harden Hospital
03.2010 - 04.2012
Front Office Manager
Brandon Furniture
07.2008 - 07.2012
Certificate III - MYOB
Tafe
Certificate III - Aged Care
TAFE NSW
Certificate III - Veterinary Nursing
TAFE NSW
Certificate III - Sewing
TAFE NSW
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