Kim Julius
Brisbane,QLD
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
11
11
years of professional experience
Work History
Operations Manager Government
Vivid Property Services
2018.12 - Current
- Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans
- Developed organization systems for sales reports and financial records and strengthened operational traceability and operational efficiencies.
- Streamlined and enhanced corporate accounting and operations system by initiating key workflows.
- Boosted team performance with enhanced employee evaluation processes. operational efficiencies and increase revenue.
- Formulated processes that enabled team to improve assistance to support groups, resulting in reduction of down time and financial loss.
- Generated comprehensive reports regarding incidents, events and important business matters.
- Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Worked with existing customers to increase purchases of products and services.
- Negotiated, prepared and signed contracts with clients.
- Generated new business with marketing initiatives and strategic plans.
- Created reports and presentations detailing business development activities.
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Operations Manger
Cleanworks
2015.06 - 2018.11
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Served customers and followed outlined steps of service.
- Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Evaluated upcoming program plans to forecast expected resource needs.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Implemented policies and standard operating procedures for continuous improvement.
- Uncovered connections between data elements and processes, employees and business structures.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Managed and allocated staff and material resources to meet production goals.
- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Spearheaded quality control measures to minimize downtime and propel sales.
- Enhanced organizational efficiency by gathering business requirements and improving data models and reporting frameworks.
- Streamlined and enhanced corporate accounting and operations system by initiating key workflows.
- Boosted team performance with enhanced employee evaluation processes.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
- Participated in team-building activities to enhance working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Negotiated, prepared and signed contracts with clients.
- Represented company and promoted products at conferences and trade association meetings.
- Generated new business with marketing initiatives and strategic plans.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Consistently exceeded quotas through penetration of new accounts.
Operations Manager
Regis Health & Aged Care
2013.01 - 2015.06
- Partnered with vendors and suppliers to effectively manage and budet.
- Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Implemented policies and standard operating procedures for continuous improvement.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and managed teams with related direct reports.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Evaluated upcoming program plans to forecast expected resource needs.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Reduced average contract expenses through negotiations with vendors.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
Education
High School Diploma -
Lourdes Hill College
Brisbane, QLD11.2008
Skills
- Records Organization and Management
- Sales Tracking
- Management Team-Building
- Program Optimization
- Administrative Management
- Supplier Monitoring
- Hiring and Onboarding
- Staff Management
- Quality Control
- Cost Management
- Goals and Performance
- Verbal and Written Communication
- Sales Expertise
- Business Planning
Timeline
Operations Manager Government
Vivid Property Services
2018.12 - Current
Operations Manger
Cleanworks
2015.06 - 2018.11
Operations Manager
Regis Health & Aged Care
2013.01 - 2015.06
High School Diploma -
Lourdes Hill College
Similar Profiles
Aashish AcharyaAashish Acharya
Area Support Manager at Vivid Property ServicesArea Support Manager at Vivid Property Services
Deborah HamiltonDeborah Hamilton
Operations Manager at Vivid Property ServicesOperations Manager at Vivid Property Services
Alex GwilliamAlex Gwilliam
Commercial Cleaner at Vivid Property ServicesCommercial Cleaner at Vivid Property Services