Kim Krajewski

Responsibilities:

• Providing comprehensive clerical and administrative support to the Orthopaedic Surgical Liaison nurses and the Orthopaedic Surgical team from within the Planned Surgery Access Unit.
• Proficient use of the following software systems: CPF, i.PM, EMR, Microsoft 365 Sharepoint Applications and Outlook, PRODA, FMIS, BEIMS, CRM (VicKey) and Modica messaging service.
• Timely processing and accurate data entry of ‘Requests for Admission' from various sources, internal and external, taking care that all relevant documentation is completed and submitted as per organisational policies.
• Booking of urgent and non-urgent surgical procedure appointments at all Eastern Health surgical sites, as per Liaison Nurses and Specialist team requests (not limited to the Orthopaedic unit) with a continual focus on customer satisfaction.
• Utilisation of strong time management skills to ensure the accurate completion of all facets of each appointment within the appropriate timeframe (including, but not limited to: Interpreter bookings, ICU bed booking, patient contact and provision of appointment information and professionally managing any enquiries regarding procedure appointments, while maintaining strict privacy protocols).
• Providing exceptional communication to other departments involved in surgical patient care (including, but not limited to: Surgical admissions, theatre, preadmission clinic)
• Maintaining of office equipment and office stationery stock levels.
• Processing mail efficiently, ensuring that all correspondence is distributed to the intended recipients in a timely manner.
• Providing training to new clerical staff regarding operational procedures and software usage for efficient onboarding, continually making myself available for any ongoing enquiries and troubleshooting.
• Keeping up to date with all iLearn modules and competencies as required.
• Actively seeking out of professional development opportunities to enhance my knowledge and productivity.

Responsibilities:

• Maintenance of the ENT and Respiratory portfolio, and booking of appointments, in consultation with the OPC liaison Nurses.
• General reception duties such as answering phones, liaising between patients and staff and responding to any enquiries in a timely manner.
• Competent use of required software systems (CSC HOMER, CPF, Intelliweb paging)
• Efficient processing and data entry of referrals from various sources, internal and external.
• Booking of urgent / non-urgent outpatient appointments for various specialist clinics, sending out of appointment letters, cancellation and moving of patients if needed, opening and closing of relevant clinics in line with Specialists leave requirements.
• Preparation of histories for next day clinics, including appropriate Medicare documentation.

• In addition to providing a comprehensive range of pathology collection services both within the hospital and outpatient settings of Eastern Health, the administrative roles and responsibilities at Eastern Health Pathology consisted of:
• Liaising with a range of internal and external staff, such as Laboratory, Medical and Nursing Personnel, GP's, Management and Administration, Allied health and Couriers.
• Updating of policies and procedures.
• Competent use of AUSCARE, AUSLAB, Q-Pulse, Microsoft office, the online pathology handbook, the newly implemented eCare system and the training of various staff members in eCare.
• Maintaining an efficient and high level of patient care, including effective communication and considering the needs of each individual.
• Training and mentoring of new staff, including phlebotomy training for medical and nursing students.
• Timely completion of yearly competencies.
• Complying with occupational safety and infection control policies, procedures and guidelines.

Responsibilities:

• Competent use of CPF and HOMER software, including but not limited to data entry of post-operative records, compilation of daily theatre lists and updating of patient health questionnaires.
• General clerical duties.