Kim Le
Perth,WA
Summary
Dynamic and results-driven business and customer service professional with a proven track record across diverse industries including allied health, real estate, administration, and entrepreneurship. Currently excelling in insurance workers compensation, adept at navigating complex claims processes and developing tailored strategies to expedite claim resolution. Skilled in managing stakeholder relationships, ensuring clear communication, and delivering cost-effective solutions. Known for innovative problem-solving, attention to detail, and the ability to thrive in high-pressure environments. Proficient in managing extensive case loads without sacrificing quality of care, and resourceful in finding creative solutions to challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Manager
Allianz Insurance
06.2022 - Current
- Lead the management of workers compensation claims from initiation to closure, leveraging comprehensive knowledge of medical information and Workcover WA legislation.
- Devise and implement proactive strategies to accelerate claim progression while maintaining compliance with regulatory requirements and industry standards.
- Foster positive relationships with clients, medical professionals, and legal representatives, facilitating effective communication and resolution of issues.
- Analyze claim data and financial considerations to make informed, cost-effective decisions that optimize outcomes for all parties involved.
- Collaborate with internal teams and external service providers to coordinate holistic rehabilitation services and facilitate successful return-to-work plans.
- Prepare detailed reports and documentation to provide stakeholders with transparent updates on claim status, progress, and outcomes.
- Demonstrate strong analytical skills and decisive decision-making abilities in evaluating claim eligibility, liability, and settlement negotiations.
- Uphold the highest standards of customer service, professionalism, and ethical conduct in all interactions with stakeholders and claimants.
Pre-employment Health Assessment Officer
Recovery Partners
09.2019 - 03.2022
- Managed the support function for the Rehabilitation team specializing in Corporate Health and Pre-Employment Health Assessments (PEHA).
- Conducted Drug and Alcohol Specimen Collection (Saliva & Urine) for pre-employment candidates and prepared samples for accurate collection and transport to the laboratory.
- Organized and maintained the entire pre-employment schedule, including planning and scheduling bookings, coordinating equipment and paperwork, and managing logistical challenges.
- Generated, researched, and prepared end-of-month and quarterly reports for stakeholders, ensuring accuracy and clarity.
- Managed and built client relationships in diverse industries such as Mining and Oil, Airport Ramp and Passenger services, Prisons, and Court Security.
- Oversaw stakeholder pre-employment onboarding and managed external service providers.
- Provided solutions to pre-employment bookings and queries, supporting stakeholders, the rehabilitation team, and client onboarding.
- Assisted with general administration activities to support the wider business operations.
Wedding Hair and Makeup Artist
Self-Employed
03.2018 - Current
- Established and managed Kim Aurelie Bridal Artistry, demonstrating entrepreneurial skills in marketing, customer relationship management, and business development.
- Provided exceptional customer service and attention to detail in delivering wedding hair and makeup services.
- Achieved recognition and credibility through certificates of excellence and 5-star ratings on platforms like Easy Weddings.
Assistant Property Manager
Colliers International
11.2016 - 05.2018
- Supported property managers in managing client assets, tenant relationships, and external service providers.
- Demonstrated proficiency in budgeting, invoice processing, and account reconciliation.
- Prepared professional management and financial reports, contributing to client retention strategies.
Administration Assistant to Property Management
Richardson & Wrench Real Estate Agency
09.2015 - 11.2016
- Provided comprehensive administrative support to all departments, including preparing business documentation and managing office inventory.
- Played a key role in advertising listed residential properties and coordinating appointments.
Commercial Front Desk Coordinator
DB Property
05.2014 - 08.2015
- Managed front desk operations and provided support to various departments, demonstrating leadership and organizational skills.
- Assisted in training new staff and maintained efficient office workflows.
Education
Bachelor of Commerce - Commercial Law
Macquarie University
Sydney, NSW2014
Certificate III in Financial Clerical Services
Central TAFE
Perth, WA2019
Skills
- Problem-Solving
- Case Management
- Adaptability
- Customer Service
- Analytical Skills
- Organization and Multitasking
- Relationship Building
- Decision-Making
- Referral Coordination
- Resource Management
- Stakeholder Collaboration
- Written and verbal communication
- Proficient in Microsoft Office Suite
- Proficient in Office 365, and Outlook
- Proficient in Jade Production (PICS)
- Proficient in CRM systems
Certification
- Accreditation HLTPAT005 Collection on Specimens for Drugs of Abuse Testing, Progressive Diagnostics, Perth (2021)
- Infection Control Training – Covid-19, Australian Government – Department of Health, Perth (2020)
- Certificate of Registration, Real Estate Institute of NSW (REINSW), Sydney (2016-2018)
Timeline
Case Manager
Allianz Insurance
06.2022 - Current
Pre-employment Health Assessment Officer
Recovery Partners
09.2019 - 03.2022
Wedding Hair and Makeup Artist
Self-Employed
03.2018 - Current
Assistant Property Manager
Colliers International
11.2016 - 05.2018
Administration Assistant to Property Management
Richardson & Wrench Real Estate Agency
09.2015 - 11.2016
Commercial Front Desk Coordinator
DB Property
05.2014 - 08.2015
Bachelor of Commerce - Commercial Law
Macquarie University
Certificate III in Financial Clerical Services
Central TAFE