Kim Leaman

• Strong customer service focus with confident and clear communication skills
• Meeting KPI budgets
• Store communications and correspondence
• High standard of grooming
• Opening and closing the store on time
• Cash Register float – counting money in every day and balancing till at end of day
• Fill out banking forms and ensure banking is done
• Maximise customer service and sales by having an excellent knowledge of floor and store room stock
• Effective resolution of any customer complaints
• Replenish floor stock
• Keeping store tidy and presentable at all times (ensuring all racks are sized to assist customers and maximise sales)
• Accurate cash handling experience
• Processing sales transactions, refunds, exchanges & payments on fashion accounts accurately
• Implement brand visual merchandising strategies and weekly promotional changes, including the changing of window and in store mannequins.

• Assisting Director with digital marketing campaigns
• Updating Client websites with client content edits
• Spreadsheet Management using Xcel
• Daily “work in progress” meetings with my manager through Skype calls

• Greet visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.

• Raising 2 teenage girls
• Volunteer work at their school
• Running of the house - paying bills, dealing with tradesman on home renovations
• Working part-time for my partners Digital Marketing business from home office
• Calling Creditors for outstanding payments
• Using Wordpress to update clients product details on websites

• Managing Client Advertising Accounts
• Weekly “work In progress” meetings with the production team
• Preparing bound documents for client presentations - Setting up meetings with Research and Planning departments for client campaigns
• Answering and managing client phone calls and their requests
• Assisting Account Director with a variety of tasks

• Managing Client Advertising Accounts - Weekly “work In progress” meetings with the production team
• Preparing bound documents for client presentations
• Setting up meetings with Research and Planning departments for client campaigns
• Answering and managing client phone calls and their requests
• Assisting Account Director with a variety of tasks

- Setup of the Administration processes for the Advertising Department of Foxtel

- Diary Management

- Arranging travel and accommodation

- Meeting guests and making them comfortable prior to meetings

- Coordination of sales meetings

- Production of Sales presentations using powerpoint

- Liaising with departments and channels throughout Foxtel on behalf of my Ad Sales Director

• Diary Management for the Sales Director
• Booking Accommodation
• Booking Flights
• Writing minutes of meetings
• Scheduling meetings with Sales teams for the Director
• Typing up of documents (Word & Excel)
• Organising Social Events for the Sales team

Marketing Diploma

Diploma